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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The system is easy to use, but the end result is a bit confusing at least in my case it was.
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good she was courteous and professional and led me through everything that I needed to know
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy bien comunicado y entendible muy satisfecho con el representante
¡Hola Marco! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I was having trouble confirming my identity and tried for m8nths until recommend here and with their services I have berm able to get my unemployment benefits.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to submit and have my document verified within minutes, the process was very quick and easy to complete. I spoke with an agent on a video call, she was nothing less than great!
Hello Paulina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall, good experience, secure and easy process. I would recommend this IRS site to anyone.
Hello Mark! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
La verificación de documentos fue fácil, la señorita muy amable y paciente.
Muchas gracias
Hello Hermila! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall I feel this is a great way to feel safe these days. My identity is extremely important to me.
Hello Kimerlee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got frustrated the first couple of days and give up on it one day and started back. But it done now
Hello Sonya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was extremly satisfying and would recommend I'd me to all my family n friends
Hello Tammy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Can't get a simpler path to connect. Safe secure... done!
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was very satisfied. I appreciate so much your help.
Hello Maribel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Me gusta aunque es la primera ves que lo ise me ante dieron muy bien y eso es agradable
Hello Alejandro! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy experience. Over all good experience.
Hello Dora! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy the woman was very nice and polite,it was very pleasant and am glad I had her
Hello Carol! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The app. For one is brilliant! The process is easy. Do it on phone tablet or computer! Quick and easy!
Hello Lamont! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was very easy to complete. The video caller was professional, respectful and quick. It only took about 2 minutes to complete the call and verify everything so I could continue with my log in.
Hello Kelly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Joni! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Data security is our #1 priority. We do not share information with third parties without our members' permission. You decide whether or not you wish to release your information or to keep it private on a case-by-case basis. To learn more, please see the following link: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-. -ID.me Social Response Team