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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Had to go from long time account to multiple verification. Government agency uses outside sources. Being sent from one to the other in the middle of a critical submittal was less than ideal. ID.me made the process easier and clearer especially when my phone apps would not do what ID.me wanted for uploads. Verbal chat solved the problem
After my struggle to be verified a nd with very professional support for the people of id.me finally made it to look for the next step
Hello Winston! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Very secured and simple website friendly user and professional staff to check the documents.
Was very happy with the service highly recommend
Hello Hanish! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Super easy to use! I would gladly return or send a friend or family member
Hello Isaiah! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I really appreciate this streamlined process. It's a secure site that I trust. Thank you.
Hello Ralph! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Good job handling my personal info and getting me reg with the id.me confirming my id so I can get my taxes done with the irs
Hello Tammy! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
It was fast, simple and straightforward! Plus my agent was amazing!
Hello Travis! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy no stress because I had a great representative to follow
Hello Beatrice! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I need to sent my address it what let me please and thank you
Hello Sherrie! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Good and very expeditious courteous kind and knowledgeable.
Hello Virgil! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Exceptionally even I was so frustrated because I thinking that never going to finishing with and the end I realize that was for my best to avoid any kind of fraud
Hello Minerva! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent was very helpful and polite and hopefully i will get my issue fixed
Hello Luis! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The biometric technology this website has is very cool! However you must use an updated browser and have an idea of working with images and uploading photos! It took me a little while to figure it out just be patient and it will be to your advantage!
Hello Alesha! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
It was great. The young lady was awesome she help me out big time. She is great at her job! Blessings too her.
Hello Arlene! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The process was easier to deal with than I expected. The video verification made things very smooth. I give the experience 5 stars.
Hello Bobby! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Pleasantly surprised with how smoothly the process worked. Thorough, professional experience.
Jonathan was very helpful.
Hello John! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Gathering the correct information took the longest for me and was very time consuming. But once my information was verified the process was simple getting verified on the video chat
Hello Tamicka! Thank you for sharing your experience with ID.me. We are always trying to improve. Thank you for your 5-star review of our service. -ID.me Social Response Team
The actual self verification process was only difficult in the sense that I do not use my middle name. Had to do the video verification Took more time to gather documents than the actual video time. Excellent, knowledgeable, courteous agent made it a breeze!
Hello Betty! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was regretting having to verify my identity due to experience. But this was much easier and better than most verification methods. No frustration at all. Thank you.
Hello Brenda! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Need to check in my ss credits and this is th fastest easy and secure way to do it
Hello Marco! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Milo! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team