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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was one of the best voice calls I have ever had it was very open perfectly did it was quick and did with a smile new what he was doing new what to ask far check everything like it should of been think you sir
My experience with this is my first time it was excellent good customer service and good response you guys are doing an awesome job good job keep up the good work
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your kind words and support. -ID.me Social Response Team
Happy very happy with all of your help I really appreciate it
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me is a great way to store credentials that can be used for many discounts. It is easy to enroll and the benefits are awesome!
Hello Betsy! Thank you for sharing your positive experience with ID.me, we sincerely appreciate your feedback! The benefits really can be awesome. ID.me Social Response Team
Source of great info! Good place to start when entering this maze that is the VA claim process. Should have started this long ago -- but committed to the process now.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It wasn't difficult for me. It was nice and Easy and really fast. As long as you have everything you should be good with everything.
Hello Aniya! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your feedback and are happy to hear your experience was smooth. -ID.me Social Response Team
I have been needing my Id.me to apply for renter's assistance and unemployment for going on 4 weeks. It took that long for them to get back to me. That's after I hit them up on all of their platforms. Not okay. But they are sadly necessary.
Hello Star! Thank you for sharing your experience with ID.me. We sincerely apologize for the difficulty you experienced with our support. After reviewing your account, I see that you were able to successfully verify. Please feel free to reach out at [email protected] if you have any additional feedback or concerns. -ID.me Social Response Team
Process was easy, fast and the agent was friendly, clear and easy to work with.
Hello Tammy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your feedback and are happy to hear your experience was smooth. -ID.me Social Response Team
It was a simple but a bit more annoying process then i had hoped for
Hello Samuel! Thank you for sharing your experience with ID.me. We apologize for any difficulty our process posed. Thank you for your feedback. -ID.me Social Response Team
A lot of info required including SSN and more personal info. Hope this site is secure. Some questions seen like they just want to send further question surveys?
ID.me protects all sensitive data with stronger encryption than many financial institutions. Please view our Kantara Trust Status - https://kantarainitiative.org/trust-status-list/- and our Privacy Policy - https://www.id.me/privacy - for more information.
Data security is our #1 priority. We do not share information with third parties without our members' permission. You decide whether or not you wish to release your information or to keep it private on a case-by-case basis. If you have any questions, please send us an email at [email protected]!
Excellent service for my first time having to go through something like this by myself.
Hello Tarion! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your feedback and are happy to hear your experience was smooth. -ID.me Social Response Team
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast, helpful, friendly and perfectly good signal.
Hello Ananais! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and simple process. My veteran discount was as simple as a picture of my license. With the vet I'd on it.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excelente servicio, en cuanto a la seguridad y la manera en que te orientan para continuar la navegaciĆ³n
Ā”Hola! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
It's was helpful and the customer service was good he was understanding and very helpful
Hello Tommy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The ID.me service was better than I thought it would be and makes you feel safe that your information and privacy Are essential to keep private.
Hello Amanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great website and process to verify ones identity.
Hello Yogesh! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very secure to protect my identity. Something out of a James Bond movie.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent customer service! The staff take pride in what they do.
Hello Tiffany! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darlene! Thank you for sharing the positive experience you had with our representative! We sincerely appreciate your feedback. -ID.me Social Response Team