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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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At the beginning I was a little nervous to go in my room to take my SS card because I was tired working since in the morning, then after that step all the way to reach the video, it was super cool. Seeing talking to a real person, make you so confident and agent was super nice.
I was not able to log into my ebenefits account and needed to find an alternate way to get access. ID.me was not only very simple to follow, but also very secure and quick! The representative who helped me via the video chat part was super professional and just awesome overall!
Hello Adrienne! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This was fairly easy. Very professional. I thought it would take quite a bit of time, but it did not.
Hello Janice! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very good experience with them love doing business with them just my style
Hello Willie! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
If you just follow the steps, it works fine. The video selfie may take an extra try if your lighting isn't right. It took me two tries for this because I was sitting in front of a window, so I got up and faced the window instead, then it worked. I think it has to be able to pick up the colors it flashes, which can be drowned out by too much light.
It takes a couple extra minutes, but I'm honestly glad there's a safeguard against just anyone trying to log in as someone else.
Hello Monica! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I have always had an ID.me acct. I needed to go online with the IRS to apply for a repayment plan, because it is much quicker than trying to get a representative on the phone. I started this process on yesterday 12/11/2022, and I could not get online with the IRS, because it was saying the information provided did not match the IRS records. Much to my dismay, I was not able to resolve my issue. Then on today 12/12/2022, Richard sent me a link to retry and access the IRS website. The link allowed me to update my contact info, and I spoke with Roy, who verified my documents via video chat. I was able to complete my request for a repayment plan with the IRS, and I couldn't be happier. I just want to thank the ID.me team for not giving up on me. Thank you for everything. I can sleep well tonight.
Hello Norma! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Straightforward and to the point. Easy to do and understand. The agent was great!
Hello Shakeria! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great very professional and fast she was very polite and respectful she fast and efficient
Hello Karen! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
At first I was optimistic, because after all, this is the IRS, but once we began, I felt comfortable with, an the experience was actually pleasing I recommend going this route instead of the other option it's quick an easy
Hello Juaquin! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I really highly recommend to open an account with Id.me, they really care about your safety!
Hello Carmen! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello David! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was very easy. Just not enough information was given on what to do after or next
Hello Ashley! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
It was great and a lot of help thanks for everything
Hello Timothy! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very helpful, polite, simple,fast,very professional,and right at home.
Hello Jennifer! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I am 88, didn't realize questions were being asked
And preparing for this would have been very helpful.
Hello Cynthia! We sincerely apologize for this frustrating experience. Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
It was a good experience and good instructions on setting up
Hello Christopher! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Have had ongoing experiences with authenticator apps the ID.me app is Great! Being more than just an app but along with the ID.me web site provides secure features beyond generating a onetime code to login with.
Gave myself a break and took time to learn the features available believe I'll stick with this authenticator app.
Thank you
Hello Brian! Thank you for sharing your positive experiences with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Muy agradecida, fue muy amable y atento no sabía inglés y rápido me comunicaron con uno que habla español muchas Gracias
¡Hola Iris! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I signed up recently on ID.me and find it very easy now it will be very easy to do everything myself online and doesn't need anyone's help.
Hello Raheel! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Terry was kind, helpful and comprehensive. She attended me with patience and explained everything perfectly. I'm from Puerto Rico, my first language is Spanish; and she used simple words to help me understand. Thanks Terry!
Hello Marymar! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kerline! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team