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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quick fast and clean.
Good cooperation
Effective
And got the job done
Proved to be very useful
Fast and easy understand everything was said clearly with out no problem
Hello Jamal! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The experience was great I would recommend them to anybody I hope the process be quicker though
Hello Dahuntaquan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Anthony was wonderful download it but they told me to download it took a while but when I finally talk to someone and seen them on video and went through and I appreciate everything that Anthony did hopefully everything's good to go and you don't need anything else for me have a great day
Hello Nickole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I recently established a new E account with ID.me so I could view my tax status as needed. The process was relatively easy and did not take long at all. Only suggestion I would make is to allow an area where questions can be posted for someone to address separately if additional information is required.
Hello Kathleen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The experience was great I had never did. I didn't meet before and I love it. They were so helpful and polite.
Hello Julie! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Mi experiencia fue completamemte satisfecha y la atencion rapida y confiable
¡Hola Jonathan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was good didn't take a long time and was quick on her job
Hello Christopher! We are glad you were able to complete this process quickly! Thank you for your review of our service. -ID.me Social Response Team
Perfect Conversation and experience. Very helpful enjoyed her energy
Hello Wykee! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was precise and very understandable. This is all I have thank you very much#
Hello Anita! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Wasn't expecting an easier way to verify my information and also had a great person (Linda) helping me. She was very professional and VERY nice.
Hello Irene! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
They was very good and helpful. Very professional and very good.
Hello Laronica! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Hello Dylan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
Easy and fast nice people professional help me through processing
Hello Justin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID me was not difficult but my reading made it very difficult maybe put something on it that reads the passages for the customers and it would be a lot better.
Hello Chuckie! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I just got over Covid and didn't look great. The ID Me agent was not judgmental and was very helpful with positioning my ID Documents. She was fast and courteous too.
Hello Ursula! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The online process is faster than the manual one,The agent was very professional and the process was quick only thing is the waiting time to see the agent which is a bit slow but once connected it takes less than 5 minutes,my agent Monica was a gem,made me feel comfortable,was very patient and helpful
Hello Errol! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The app is designed with the user experience in mind, it walks you through every step needed to take, there were links to every additional info they needed, only thing that I would say I didn't understand is, I provided all my info for the app, and created a verified account for me after giving them secure info, like date of service, full social number, email, phone number, after providing the info, I went to Va.gov to enroll in direct deposit, but before I could do that, I had to then take pictures of my drivers license and veterans service member Id, followed by re-verify all my info again, social number, address, and a video call where I then showed them physically the documents I just submitted, I guess it's for security purposes but it wasn't an issue. Now I'm verified and can use this for easier verification in the future I'm assuming.
Hello Anthony! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I was satisfied with my over all experience with ID me
Hello Chad! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
At the beginning I was a little nervous to go in my room to take my SS card because I was tired working since in the morning, then after that step all the way to reach the video, it was super cool. Seeing talking to a real person, make you so confident and agent was super nice.
Hello Kerline! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tahdrece! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team