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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process is fast and they have a professionalism and great customer service
Nerve wracking experience when attempting to sign into my secure Government account and was unable to do so unless and until I verified several very personal & confidential documents, then had a face to face verification process with a representative of ID.me who reviewed my information then required me to show front and back of these documents so he could verify my credentials.
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy agradable servicio,muyclara la llamada y precisa,checaronmuy bien los detalles de mi identidad.
¡Hola Laura! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Everything was really easy and fast agent was really nice and did everything really quick
Hello Gregorio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and simple very fast and it's 24/7 the agent was very professional and helpful
Hello Eric! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was quick easy and secure I love how the state has implemented these security measures
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a very uncomplicated experience with no problems and a very helpful and professional employee.
Hello George! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was very quick and easy. She was very friendly and it didn't take long to verify mi identity!
Hello Shawna! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
My experience was simple and secure. Customer service was very polite and helpful with any issues I've encountered. Everything was resolved quickly and I was identified faster than I expected. I got a video call in less than 3 minutes and was happy with the results of resolving my issue.
Hello Tanya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am glad I used I.D. Me. It's hard enough to prove who ya are but on the net, it's rough. This just makes your life a bit easier!
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I don't think the process for getting our documents on uploaded could have been more FRUSTRATING!
I have worked in IT for many years and this website is lousy. Since we have already waited over two hours to chat with someone I'm assuming they have closed because it's 5:30 PM our time almost.
It really is making me angry that we're probably going to have to go through more of the same tomorrow to get verified so we can get our tax refund.
Hello! We sincerely apologize for this frustrating experience. Please send us an email at [email protected] for assistance. We are here to help! -ID.me Social Response Team
I'm really wanting to protect someone trying to thief my account for unemployment benefits.
Hello Stephen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Representative was very helpful in getting me verified
Hello Shaharrie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me makes good use of the available technology. Provided check lists and alternate choices which made it easy to get verified.
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Once I had signed on to id.me and simple follow the instruction. And make my life much easier with social security account. Whatever i need to get statement or other things. Man! Thiss is good for me. I don't to need to call thru the Relay call. I love it. So anytime. I can just log in. Get what I need to do business with. I honestly hate calling the relay call to social security. Thinking this is a scam call. So Now I don't have to worry about it. Everything connects to my identification. This is the REAL ME! Thank you, ID. Me
Hello Latheda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I've been in the process to gain access to my SSA since 2020, and as you know, every SSA office was either closed or unavailable, then they opened to ID.me to allow login. After 3 hours of frustrations, we FINALLY reached a person, and are able to use ID.me now!
Hello Polly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
This process was definitely secure. I actually felt like a criminal trying to verify myself. The representative was patient and knowledgeable.
Hello Angela! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Excellent and very rewarding and it helped me out a lot
Hello Julian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy and hassle-free. It makes it a lot easier to log in using this process.
Give it a try and I am sure that you will feel the same.
Hello Chona! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Great service very quick video call great quality!
Hello Crystal! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Henri! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team