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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Straightforward. I liked it. I am not sure why it has to be 50 characters however to leave a review. Agent was professional, polite and got the job done.
I experienced great professionalism and the agent was so patient and helpful
Hello Henry! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
While it became tedious after my initial try at verification didn't work, once I gathered and uploaded the documents that were needed to verify my identity, it went quickly and smoothly. It's worth that extra effort to assure you are the actual person accessing your sensitive information.
Hello Felicia! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Was overall a good experience, but had trouble doing the self help identification process. I had to do the live agent video version which was a pleasant experience. The agent was quite friendly and knowledgeable and professional. That process was easy quick, and didn't take too much of my time.
Good and fast. I feel it's better this way because it prevents fraud
Very seamless and professional experience. Customer service was impeccable.
Great customer service not long wait great help satisfy with the help understandable staff thank you for your help
It was smooth and professional. The guy that I chat w/ was so friendly and helpful.
Hello Beytan! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Bien, bueno, no se inglés, no pudo escribir aquí, gracias por la ayuda
¡Hola Carlos! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. – Olivia, ID.me
Hilbert Ray Vigil
Session was prompt. I did feel ambivalent. However
I have to have some faith in humanity. My host smiled...
I have nothing to hide, so I feel ok.
Hello Hilbert! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 4-star rating of your experience. —Olivia, ID.me
The ID me Agent was very professional she also give you time to find the documents that you need in a mandible fashion
Hello Loring! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The lady I spoke w was awesome her customer service was great she was very friendly
Hello Natalie! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I was wondering how long it would take, but Marco was very fast and l'm greatful for his service
Hello Crystal! We’re so happy that your experience with Marco was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
My experience was great I'm telling you it was easy very professional and very helpful and it was so much easier to understand because the way it was formatted but I'll tell you the very thing that got me through the process and set my mind at ease and walk me through the process with no hindering smiling all the way helping me being very empathetic with me just letting me know that she was there for me and that we would get through the process together and let me tell you that process went by so fast and so great and that advocate I'm telling you she smiled through that whole entire process on January 1st 2023 that's New Year's Day at 4:25 a.m. in the morning so that's saying a lot you know she definitely knows her stuff and that she is knowledgeable but she loves her job because I'm telling you it takes a lot I know so I like to say kudos to her and to the whole process it was so easy guys try it you won't regret it.
Hello Scotty! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was a good experience with the chat agent and the only thing I don't know is the time frame for stimulus payments I am trying to receive
Hello Jeremiah! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Great and kind I give the representative she was excellent
Hello Marvin! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Very professional and helpful. Great experience! Agent was very knowledgeable and navigated me through the process very well.
Hello Shel! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Dean! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Easy to understand and didn't take long at all... the process was simple
Hello Roberto! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The person that assigned to help me is so Helpful polite Good experience for a first timer
Hello Kenneth! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lucas! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me