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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very hopeful satisfied with with the service from the agent on explaining to me on how to verify my information
Very easy and fast to use. You made my life easier and are a god amongst saints.
Hello David! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Fast and nice I enjoyed the video chat with the customer service was very helpful
Hello Elijah! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Usage of the website was horrible, customer service was a great delight. Nice to actually speak with a human being and not a robot or have to hit #1
Hello Kimberly! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
My experience was fast the lady was efficient nice!
Hello Margie! Thanks for letting us know that our agent did such a great job and for your 5-star rating of ID.me! -Olivia, ID.me
I was a little intimidated by the process, which is why it took me a while to finally apply, but there was no reason for me to feel that way! They made this process very simple and guided me through the entire process. Thank you very much!
Hello Andrew! We’re so happy that your experience with our support team was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Highly satisfied I'm highly satisfied you give me excellent service. I will recommend you to anybody else.
Hello Neal! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very professional, courteous and fast service. Easy to work with and got the job done quickly.
Hello Terry! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was fast and easy and now I fill better about my ID being save and my identification being secure
Hello William! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was a very awesome experience & went very smooth
Hello Armoni! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I'm not the best when it comes to technological devices. Especially when it comes to business. Yet the man who helped me today was well trained and leading me every step of the way. Allowing me not to over think or react.
Hello David! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Well where do I begin… I've had a rough let's say 5 months … partner had killed himself along with that I've lost it all including my Id… (no pun) and we all know how frustrating it can be to obtain anything from or for the government, between not being able to get unemployment or assistance of any kind I did what I had to do it took me months giving my circumstance. I hit walls left and right I was no hopeful nor did I have any expectations about the call I just had with id me… i went on this call and instantly at hello I was able to breathe, Dalicia is a professional with a full command of her job but most of all is a professional day maker, first time I smiled and even laughed in months, meant the world to me. I only wish the call took longer! Hopefully you guys get her too. Again Dalicia thank you and the team at verify me!
Hello Frank! We’re so happy that your experience with Dalicia was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Aisha! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. -Olivia, ID.me
Hello Marc! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
My overall experience was great and I love how secure the experience is
Hello Kimberly! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I am extremely happy with the person that checked my documents and she answered my questions and concerns
Hello Debra! Thanks for letting us know that our agent did such a great job. We’ll let our agent know you left this review. -Olivia, ID.me
Excellent experience an well mannered worker.love her energy
Hello Leroy! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was easy to use. The agent was professional and helpful. It took about 5 minutes.
Hello Danijel! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was very easy secure and fast to use. The support they gave me was excellent.
Hello Teeson! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
My needs were met in a quick and professional manner.
Hello Alonso! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phillip! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me