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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The verification process was hard to complete. It rejected me once, then had my name spelled wrong after my second attempt. Third attempt worked but the software they are using definitely needs some work.
Very user friendly. Lots of different options to verify and clarify.
Hello Joshua! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The service was fast and easy to follow the instructions. I did the whole identification in my spare time at work it took me less than 10 minutes. I was impressed by the fastness of their service.
Hello Fermin! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Once you have a premium account for VA then you can move forward with additional tasks within the system that I couldn't do with just my DOD password.
Hello Gary! Hank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Getting your IP PIN is worth it the process is so friendly and you protect yourself against identity thieves and fraudulent returns.
Hello Edna! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
I have struggled with an IRS payment plan for some time, which is very difficult to access on line. I had to sign up for IDme to help my son get financial aid, and it has made accessing my payment plan SO much easier!
Hello Natasha! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
So easy to use and gave me much needed help to get into an important website.
Hello Linda! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
They help good and to understand a lot and to help me throw it all bc I had no idea
Hello Chelsey! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Fast, easy and straight forward...Just hope the process is quick and my benefits are approved quickly but glad this experience was easy. Made me feel at ease
Hello Victor! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Did exactly what it said it was going to do. Nothing strange or weird installed or detected by security software,
Hello Thomas! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Signing up for ID.me was fairly simple. You will need to upload some basic information for verification. ID.me is an excellent tool for submitting VA travel, and securing specific records. I highly recommend signing up for ID.me.
Hello Michael! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. -Olivia, ID.me
Was very difficult to apply and it could be more simple to fill and the people was not that friendly and I explain that I was not knowledgeable and she could have walk me through but in others words I had to drag it out of her step by step to complete the application
Hello Janice! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
Very fast website. As soon as I got logged in every thing was so simple step by step
Hello Jakel! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hello Gray! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I appreciate the way Nj is taking the xra step to make sure we are safe
Hello Danielle! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Guide you through the steps as you learn to get ur right identity for yourself.
Hello Cindy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Para mi comunidad que talves no habla Ingles quiero compartir mi experiences con ID.me la mejor application que he usando nos ahora una cantidad de tiempo y dinero. No tienes que ir a una oficina gastar gas, parking y tiempo. En la comodidad de TU casa TE pueden verificar TU identidad. Buenicima y facil de usar nada de El otro Mundo..
Hola Jose! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvÃenos un correo electrónico a [email protected] ​​para ofrecer un comentario adicional. - Olivia, ID.me
Hello Kenn! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Great communication and great system, all set in 5 min.
Hello Mercedes! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I love when I see ID me as an option to verify my information! Super helpful! Instead of creating more passwords, you have your one central password that works on multiple sites. It's awesome.
Hello Jerem! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lydia! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me