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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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On second day trying to find my id number so I can add to Oromo code for my discount
Wonderful very helpful it was fast and simple and my agent was very professional
It was very helpful and your documents need to be completed and very Clair
I loved it, very fast and easy! She made sure to make me feel comfortable and help me because this was my first time doing anything like this
I had a wonderful experience with I'd.me would love to work with y'all in the future.
Simple and fast and efficient, very easy to navigate
I had never tried to take photos and "upload" them to a website before. More precise on screen instructions for how to complete that process would be helpful. I had to attempt the process three times before I understood what "button" on the screen to push in order for my driver's license photo could be "attached" or added to the screen. The video process was a new experience for me and now I understand the need for that added security feature, however, it was not what I was expecting. The agent was very helpful, pleasant and with excellent "people" skills—-she helped me understand the process and what would happen following the video.
The experience was incredible, very fast, effective and the best very friendly despite not speaking English well the treatment was very patient and considerate thank you very much I am really grateful
It was easy to sign up for. However, having to sign into it for every single government agency is a pain in the $#*!. It should have a multi app portal.
Hello Alan. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Some was a bit hard to sign on I dont have much computer skills. Overall i fswl it is a good thing to help
Quick and easy. I thought it would be a longer experience but it was pretty straight forward. All in all the whole thing took about an hour which was less than I expected.
Great Software that I enjoyed doing. The id.me software was fast and easy.
Excellent and very understanding. Very willing to help as much as they can.
Overall it was a good experience. It was a little bit taxing, but I knew it was for my safety and security which personally I didn't mind at all. The whole process was pretty quick.
Was easy and very helpful. Protected my personal information.
My refund been accepted, sent February
1 2023 so now how long I have to wait for my refund to be process
Hello Jasmine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Very quick and easy to use. Was able to quickly connect to an agent and get verified with my documents.
Excellent and fast not too difficult to have a video call
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fouad! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me