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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Although I went through the process and they even provided the approval and code straight to Zappos, they tnot accept chiropractic health care discount.
I haven't gotten nothing back about my pin and I've been trying to get my taxes done for a month now
Hello Michael! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I wrote this to ID.me: You people are problem-causing social parasites trying to profit off a messed up world, and the fact that your profits come from a messed up world, you, because you are amoral parasites at best, do what you can to KEEP the world messed up. The process was unnecessary and exceedingly invasive. There was no need to run me through all intensive, hard to complete EXTRA level of ID checking. And in the end, when I thought I'd finally finished, your online protocol glitched on me (no - it wasn't me - I have a 2020 MacBook Pro) and I had to DRIVE all the way to the unemployment department to get help. Likely, you are simply part of a system throwing up obstacles against honest people to discourage them from ACTUALLY collecting their due. Shame on you.
Hello Christian! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Muy buena excelente la persona q me atendió fue rápida y profesional
Had to get driver's license out, etc. Once got going things went well. No problems submitting information.
I was forced to register and do not know the reason
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
My experience was great, they explained everything with great detail and how the picture was supposed to be
Hello Kaitlyn! Thank you for your 5-star rating of your experience with ID.me. We’re thrilled that your experience was so positive. —T, ID.me
I'm not great when it comes to technology, so I was pretty pleased that it went so well.
I'm looking forward to the different benefits I have using id.me. I'm looking forward to taking my great nephew to SeaWorld and appreciate the savings, so I can take him on more adventures.
It was a quick and easy process to help ensure my identity is kept secure!
It was very easy to navigate through the whole website. Did not have one problem through the whole process!
I needed my tax document to file my taxes. I was out of town so I needed to get online. Through this service I got what I needed in 5 minutes.
I had a great experience with the video agent it was clear,quick,fast
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rita! Thank you for your 5-star rating of your experience with ID.me. We’re thrilled that your experience was so positive. —T, ID.me