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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It worked well thanks to the person who helped me out
My experience with the nice lady was great thanks for your time and my experience. Have a blessed day
Hello David! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance if you are in need of further assistacne. We are here to help. —T, ID.me
Hello Bryan! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Having problem in login once I log out. I had to reset and create new opassword to login to my account to go to my IRS account. It is not convenient at all.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Pc system is odd for me. I keep messing up. Password was not clear and had to do it over. Video
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Hello Irina! Thank you for your 5-star rating of Digital Wallet, Identity Verification, and More | ID.me. We’re thrilled that your experience was so positive. —T, ID.me
Long wait time for video seems audio volume is to low agent was great
Ok this part is not rite got to use fifty characters why I don't want to but it was ok I'll know more when my tax's get here it's been a month and a half already hope it come soon
Everything you need and more than the other company that do the same thing
Do not have a cell phone or camera on my computer. The ID.me process let me continue until the end before I was told ID.me could not verify my ID. This happened at least 5 times using different solutions that did not work
Hello James! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
My experience with id.me was fast and easy and very helpful with everything I needed and I would recommend everyone to use it for a faster process
Login to the system to see my balance due on taxes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eboni! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me