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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It makes it very easy to litsen an do your part. In overall it was not bad at all. I had all my paper work an she wanted to see them I showed then it was over with.
Great thank you for making this a simple task I will recommend it to the next person thanks.
Good so far without a mistake the site was pretty through it and I was able to finish
Fast, straight to the point, I was expecting the service to be long but it was very satisfying, I'm just upset I can't verify my identity through online services
It was a great experience. Had no problems completing it.
It was pretty good, it makes me feel like account safe
It was very professional, easy and helpful. I got everything up super fast
Very blessed with ID,mei was checking with IRS,first time I feel very satisfied with the steps id let me go through
Wonderful experience with an agents, she is very helpful
It was a positive experience
Not something that I was looking forward to but made comfortable in the process
Easy to use to track all your vaccines in one place.
Me atendieron muy bien excelente servicio recomiendo el cerbicio
Easy as pie, the process causal and if I make a mistake it says so and takes me back to califly
Very easy to use, and your information is well guarded.
I thought I could write 50 words explaining my experience all I can really say is that it was helpful and I didn't have to wait on hold for 2 hours like I did earlier and then it disconnected twice so that was basically a waste of the time of my day and that's really all I really have to say about my experience with ID me and I hope that it helps
I tried to access this through my phone, but the app did not always send the code, and then when I tried to upload the ID from the phone it always said denied. It was very hard to use, so I finally figured out how to use the virtual id, after several outside web sources, and then the representative was short-tempered and rude. It is not intuitive, and I cannot imagine how an older person would figure this out, it is awful that there is no customer service either.
I received an excellent service. The agent was very professional.
Hello Mayra! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cat. We’re glad you were able to complete your verification successfully. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me