ID.meReviews 39,470

As a 61 year-old with dyslexia/educational challenges, I found the program difficult to navigate. I am fortunate because I have a spouse who is very adept at working on computers. The whole process took us about three hours. There was some sort of confusion as far as the program thinking I had a pre-existing account. It started when I changed my password because I could not recall what the last password was. It then put me into a loop that we repeated several times. We then started speaking with someone on what we thought was going to be a video chat. There was a line so there was some time on hold. Not an unusual situation these days. Once the person contacted us, it was through a chat box and not a video. We were confused, but we did explain the situation to the person. He then told us to go through the same process we had been going through and we tried it again after he sent us a link the same thing happened. At this point, and I can't explain how we went into a process of verifying my documents. That process I cannot explain my husband did most of it. Presumably it was going to be complicated and difficult for me to follow so he took over. I really do believe that these systems need to be and I'm sorry to use the term but dummy down to the point where anyone at any educational level and with any small amount of computer skills can make their way through them. As we all know this world we live in today is being run through emails and computers. The occasional app as well. I understand that people should keep their education is up to the level of society, but the problem is for some of us. That's just not an option. Especially those in the elderly category. These programs that are put in place to help us as we get older need to be more accessible. These programs need to be something that we can actually understand so that we are able to use them. Making things so complicated that it requires you to hire someone to help you get through the process is not what I would consider a decent situation. Putting confused, financially challenged and mostly computer illiterate people in a situation where their choices are spend more money to figure these things out or just not use the systems intended to help them. Coincidentally the systems are run off of money that they were required to provide throughout their entire working career.
Please, please please consider reevaluating the processes you have in place for these programs. You are catching people at in most cases, the worst parts of their lives due to age education, or other factors. I would ask that the system and those in charge of it consider these thoughts and come up with a way to take some of this confusion and stress out of these unknown and unseen faces. They may be strangers they may not, but whomever they are, they need your help.

At first when making an account with ID.me and I was sending my document as requested approximately 2 months ago I was on hold for video call for over 1 hour and then disconnected and was told I will be getting an email from ID.me with my next step, 2 out of 3 document was accepted, so I followed the steps once a week I will try to send in my last document no good, so I tried today making sure my lighting and no shadow on document it went through and had my video call everything was completed today