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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Different and unique. Definitely one for the books.
When Katherine came on the video chat she was very beautiful inside and out and she took care of what I needed to do it was very pleasant
Mercedes was excellent, her attention and attitude was very Professional
Hello Rosangel! We’re so happy that your experience with Mercedes was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —T, ID.me
There's quite a few steps to take but it also gave me a relief for the safety of my identity.
This process is very simple, they have a wide variety of documents you can use to prove your identity. After gathering and uploading the documents, the phone call process was less than 2 minutes.
Using the video chat was by far the easiest. The other option was easy but I would get errors
Satisfied and very clear speaking I would definitely recommend video verification to anyone that needs it
The website is very easy to use and I created an account very quickly. The website itself is very easy to use and I found all of the information I needed.
I am a Senior with very basic computer knowledge and skills so I knew that I would need help so I had someone with me on the phone. Thankfully one of my sons was home and he was able to do the picture uploading for me 'cause I was lost. So I suggest lining up the help before you go online and they can assist you along your way.
Hello Jean. We’re glad you were able to complete your verification successfully. Thank you for taking the time to provide your feedback! - T, ID.me
I wish they'd send a better explanation on why I had to be reviewed or Id?! The process was a bit tedious sending pictures back and forth and the approval / response time was way too long! Hopping out of ID is easy logging back in for updates very time consuming! Just to be told this process will take another four weeks!
Can't stay logged on but it won't let me! It keeps taking me to my email and I lose my spot. I'm trying to file for spousal support for my daughter and I.
The process was straightforward. I am now able to conduct my business securely with the IRS without having to be on hold on the phone for hours. This is simply AMAZING! Thank you!
Hello Hanan! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
Quick and easy to use to verify my identification,and anything else dealing with it!
Hello Michael! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Excellent website to check and verify the entity. Easy to follow up and update the condition with your IRS
Hello Tu! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Easy and simple. One has to be very patient and at the end of the day everything will fall into place.
Hello Dao! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
The experience was Good. It was easy with clear directions.
Hello Denise! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Hello Linda. We’re glad you were able to complete your verification successfully. If you need any further assistance, please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yvette! We’re so happy that your experience with Katherine was positive. We love our support team too, and we appreciate you providing feedback about your experience. —T, ID.me