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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Went well, the verification for my identity was very secure.
It was such a simple process and the wait time was even less than estimated. I was provided with an agent who was professional and to the point. I felt super comfortable and reassured by the quality of service received. If you use this resource, you will not be disappointed!
The process to identify was very secure and professional and courteous
I thought doing my identity verification was going to be more difficult than it was because "computers always fight with me"!...So I procrastinated! When I finally sat down to do it, it was remarkably easy! I "stumbled" once or twice, but was successful! If I can do it...you can do it! ;)
This process was easy to follow and was really fast. I had no issues with it scanning my face and verifying my ID.
Quede conforme y complacido con la atención con el servicio hacia el usuario
Muy satisfecho por toda la ayuda que me dieron gracias por todo
I had a problem with verifying my profile, and the agent help me true everything, she was so nice and very helpful.Thank you!
Pleasant and the agent was very friendly i did not have a hard time logging in. I would recommend others to use I D me.
When I got your letter I was scared. I am happy with your help, I've resolved this issue
Getting hit in the face with a baseball bat would be better. Took over 2 hours. Their system would not accept the photos from my phone. Then when their system said it could not verify me it left me with no options. Totally terrible. I will not subject my clients with this and will use other companies. I could not be more displeased.
Hello Larry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Simple and easy. Frustrating but the team is there to get you through. The upload for photo is hatd, picture has to be just right.
That they was helpful to me about questions about taxes.
I originally made an ID account to access tax information. Now I see how useful it can be in a variety of situations where you need your identification verified and safe at the same time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jackie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me