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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Check my id.me but i can't get into the social security account
Hoping to be able to just shortcut the process of filing 1099 forms, I clicked on the links on the IRS page, and was informed that I would first have to log in via ID.me.
I went through the entire process, only to find that the only choice available to me was "Individual" and that once I clicked on that, I was sent to a page with an error code on it. I was unable to do anything else. Clicking back caused the page to break. Logging in again only takes me to the page with the error code.
Great they woman was very nice. She was quick and I felt safe with talking with her.
Very helpful and professional with resolving the issue
Excelente servicio de la agente bilingue me parece bien que sepan español e ingles para dar mejor servicio
Mi experiencia por primera ves fue muy buena,gracias a la persona que me atendió por su intención en ayudarme en mi verificación,agradable y profesional.
I followed ever step and still could not log in. This feels like a scam. Nothing I can do about it now so oh well
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Friendly, courteous, clear and professional. Oh and quick. I thought it was gonna be a total different experience.
Signing up online was easy, safe, and secure! The facial recognition is a great tool!
It was quick and the directions were simple. The entire process to less the. 10 minutes.
I used my iPhone, I recommend updating to the latest software version before you start.
The process was simply easy and very fast.
I started with the website but due to limitations of my camera I could not clearly photograph some of my ID's. I finally was able to get ones that we satisfactory and moved on to the video call to complete the verification process. After a 30+ minute wait I got to talk to an agent. He was very professional, knowledgeable and helpful. He seamlessly completed the process.
This is nothing more than parasites feeding on your personal information, I wish i could take it back.
Hello Ron! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I needed to use the site for a veterans discount. They expertly guided me through the process. Very speedy, reliable and safe.
My experience was pleasant with the video chat agent.Although I have great difficulty in sharing information with on line entities, the effectiveness of the website did help me to continue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me