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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very helpful excellent job everything on time satisfied no problem very very like nice
Easy, Fast, Understanding, & most of all secured without any complications or worries.
It was easy to use straight to the point and easy access I like that I was able to be simple quick over and done answer the questions and move on about my day I don't like how y'all making me use 50 words just the same to say I like the process
It was so safe easy smoothie and fast it was all done in a couple of minutes!
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My experience was wonderful the service was easy understanding fast and great
I was asked if I could properly identify that I was a veteran and I had no service ID on my for a significant discount on a large purchase. I pulled out my phone and went to the Id.me website and less than 5 minutes later, I had my discount and was very pleased to be recognized as a USMC Veteran. Thank you for a great service
Very satisfy with the i.d me it helps a lot I'm so grateful to not have to wait for hours on the phone thanks again I.d me online.
Really appreciate it and satisfied with the process
Les agradesco por toda la ayuda que me brindaron y lo mas profecional que son las personas y amables las peesonas
Easy and fast
And very clear instructions.
Also very secure
The agent whom helped me was a professional. No doubt others feel the same without recognition.
Hello Laura. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
I've used a few systems similar to ID.me but everyone of them crapped out and never worked right. ID.me seems to be the exception. While it's a little rough around the edges when it came to the instructions, the procedure went through without a hitch. The hand-off from computer to mobile device worked quite well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me