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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The call was quick and convenient for me. She made sure we had all questions and concerns answered.
It was good he help me out excellent wit wat I needed help wit don't have any thing bad to say thanks have a good day
At first, I thought it was a bit much of what was required I sent because I also wondered if what I was sending was also being protected but I also understood that it was for security measures and protection for me and the company.
First time I used it it very good for me and then he make happy because very faster
Steps to follow were simple and straight to the point
Sucked o don't like the fact the top for days of repeating the information and it all doesn't let me in
Hello Amanda! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I requested some personal information. The documents requested were correct, it was easy. Organized and very clear.
This is the worse service ever provided by the IRS. We are simply unable to access any government websites and have submitted 7 documents requested. ID Me has rejected all our documents in addition to being unresponsive. They find something wrong with every document we have submitted. This is the biggest waste of taxpayer dollars as they are preventing access to hundreds of government agencies.,
Hello Susan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Great experience and very helpful. Quicker process. I give it a thumbs up.
It was nice the service was great I appreciate the generosity and great assistance thank you guys very much
Good fun and that's good and it's a good and thank y'all and that's good and I'm ready to be done no where my money's at
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vivian. We’re glad you were able to complete your verification successfully. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me