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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I requested some personal information. The documents requested were correct, it was easy. Organized and very clear.
This is the worse service ever provided by the IRS. We are simply unable to access any government websites and have submitted 7 documents requested. ID Me has rejected all our documents in addition to being unresponsive. They find something wrong with every document we have submitted. This is the biggest waste of taxpayer dollars as they are preventing access to hundreds of government agencies.,
Great experience and very helpful. Quicker process. I give it a thumbs up.
It was nice the service was great I appreciate the generosity and great assistance thank you guys very much
Good fun and that's good and it's a good and thank y'all and that's good and I'm ready to be done no where my money's at
Excellent Excellent excellent excellent excellent Excellent excellent excellent excellent excellent
Got the chat to the point and was very helpful. Person was pleasant.
Last year I used this company it was such a headache to get figured out. But this year it only took me fifteen minutes from start to finish this time. All documents were excepted the first time and no waitimg.
Horrible experience. It took me 4 hours. I'm on social security and a senior citizen. My earnings aren't even enough that I reach the amount that requires I file a tax return; but, I had to do it anyway in order to get the stimulus owed me.
After verifying my existence with ID.me, I was told that my account is suspicious, a fraudulent return was filed by me, and they will not be paying my refund.
So, I was getting harrassed by the IRS to file a tax return in the first place, even though my income was not high enough to require a tax return. It was at the tax preparer's office that I learned I was due $1800 for a stimulus. So, I complied & filed my refund.
After verifying that I am the taxpayer who filed my own refund with the required documentation, I was told that my attempt to verify who I am is fraudulent and I will not get my refund.
Is this ID.me a scam? Are they legit? I have my doubts. They are calling me, an authentic person with a birth certificate that has my name on it, a driver's license, a passport, bank statements, social security documents...all with my name on them...this ID.me is calling me a fraud.
Well, I think they are the fraud. I swear, the irs will stop at nothing to keep honest hard working taxpayers from receiving the money that is owed them. I worked for 47 years and paid into the system every one of those years.
Hello. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Good great service they did a fine job helping me out to get my unemployment benefits I have been without them for weeks now I finally r able to get them threw all this time
Very helpful excellent job everything on time satisfied no problem very very like nice
Easy, Fast, Understanding, & most of all secured without any complications or worries.
It was easy to use straight to the point and easy access I like that I was able to be simple quick over and done answer the questions and move on about my day I don't like how y'all making me use 50 words just the same to say I like the process
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me