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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process was simply, fast and safe plus it was completely stress free I couldn't be more satisfied.
Used ID.me to register and verify me with the I RS online account. Went swiftly and effortlessly. Very thankful. BTW the I RS account is terrific, with loads of info on your own personal data.
Experience was excellent. The agent was very nice and we was done within 5 minutes.
Usually dealing with the IRS can be a pain so I wasn't looking forward to requesting information but with id.me they did a quick video chat from the privacy of my own home (I was actually out in my garage at the time!) and I had the info I needed within 10 minutes. I was absolutely thrilled with their service.
It was a fast, easy to use way to verify my identity.
The call was quick and convenient for me. She made sure we had all questions and concerns answered.
It was good he help me out excellent wit wat I needed help wit don't have any thing bad to say thanks have a good day
At first, I thought it was a bit much of what was required I sent because I also wondered if what I was sending was also being protected but I also understood that it was for security measures and protection for me and the company.
First time I used it it very good for me and then he make happy because very faster
Steps to follow were simple and straight to the point
Sucked o don't like the fact the top for days of repeating the information and it all doesn't let me in
Hello Amanda! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I requested some personal information. The documents requested were correct, it was easy. Organized and very clear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vivian. We’re glad you were able to complete your verification successfully. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me