On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The process for completing ID.me was easy to follow. The instructions were self explanatory and easy to understand. I used my Apple I-pad and Apple I- phone in combination to make the task easy.
This system is difficult to work with and does not establish a user's identity any better than alternatives that could be used natively in government systems.
The agent was professional and fast and efficiently helped me identify myself.
Initially I found it very complicated; at the end I found it very organized
I'm extremely happy with getting back into my id.me account.
Easy to do and figure out I was very impressed how fast it got accepted
I had no problem finding what I need while searching topic
I am hopeful. The easy positive experience I had with the application gave me a positive feeling that this is God's direction for me.
Terrible time the sight is full of computer glitch he's to screen errors and repeating the same things over and over it s frustrating and tiresome
I recently had to use ID Me for verification to sign up with IRS & Social Security and my experience was great, the agent who had to verify my ID was very polite and professional
Thanks for your help
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Great fast accurate everyone was kind and willing to help and answer all my questions to their best ability m.
Thank you very much for verifying my identity. Thanks a lot again.
What customer service should be and more, hands down would like this experience everywhere
While at first I thought it was excessive and redundant, after going through the process I learned otherwise. It is simple step by step. Very easy to set up and very secure.
The process was fast, easy, and simple to use. It was user-friendly.
Smooth and easy sailing thanks to everyone involved.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me