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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Brenda was very helpful and nice to talk to. I'm glad I went on line to complete what was needed.
The steps to follow were quite simple (have your diver's license ready, be able to take a photo and upload it). Although the light (brightness) sensitivity of the software is a bit picky, it's nothing that can't be worked through. The software itself was super-quick (uploading the photos, waiting for the system to confirm and move to the next step, waiting for a 2-factor identification text message) and I had completed the entire process in very little time at all.
Hello David! We’re so happy that the process of verifying your identity went smoothly. We love our support team too, and we appreciate your 5-star rating of your experience.—T, ID.me
Straightforward experience with ID.me. I was trying to sign up for VA medical benefits, and was afraid of the process. ID.me made is so much smoother than i expected. Thanks to all involved in this service!
Hello Tanvir! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
It was pretty satisfying because it was so fast and the lady was so helpful and make this very easy for me.
Hello Juan! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
This seems like a scam. The process asks for critical documents with no human interaction. I have no clue where this information went and if it will be kept secure and not sold to some black market ID thieves.
Hello Mike! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Quick and easy to accomplish. Not having to provide a ton of information
I made several attempts on password recovery but failed and created a new one instead.
The biometrics appears to be too having issues in matching my drivers license.
The 1st time i needed the verification, my wifi signal was bad and it took forever to complete. 2nd time took 10 min to complete its cycle but i spent 30 seconds doing my part.
Easy and safe to use. Quick and convenient. Everyone should use this
Shopping online can, sometimes, be a hassle. Glitches, resets, ect, sending you back to square one. Using ID.me was extremely quick and user friendly.
I was able to get on the webb site and was able to get my discount
Technology in this day and age changes rapidly and is hard for some people (especially senior citizens) to keep up with. ID.me technology is simple and user friendly. As a senior citizen, I was able to use it for IRS tax return identification procedure.
I had misgivings about doing this, but it was a necessity. The entire process was far and above what I expected. The agent was both friendly and professional & I highly recommend this service.
The person I talked to was a very professional person and patient and helped me understand and fixed all my problems.
Easy, fast. Did application while sitting in my car. I am older an usually have a hard time with the newer technology
Not a problem
ID.me was pretty easy to setup. But, it make take multiple attempts for the biometric scanner to work successfully. The lighting and distance from face to phone has to be just right.
The process is a bit long but very worth the time spent to make sure you get what you need and it's secure. I think it's great to be able to have access to my own information at my fingertips.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth! We’re so happy that your experience with Brenda was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —T, ID.me