IbottaReviews 6,656

I spoke with cybil who was very quick to respond to my email and was able to assist me in getting cashback. She was excellent! Very efficient!

I had a question about an offer I was having trouble matching to my receipt. I submitted a ticket after trying to troubleshoot on my own and the agent was super helpful and resolved my issue within minutes. Thank you!

I emailed Ibotta because I was missing cash back for an online purchase. They quickly resolved the issue and it was not a hassle at all. Great experience.

Okay, I had gotten a strange email that said I needed to update to iOS 16.1 before May 5th. Otherwise my Ibotta would only work on a computer. I had to send a quick email cuz I haven't used iOS in months. I'm on Android and then I was given the oh no it works on Android above this level. But that was the quickest response. It was within about an hour and a half

I was missing cash back. I reached out to Ibotta Help Center & the issue was resolved in no time at all. I received a ticket, then an email from Todd who explained the action he took to assist me. Cash was deposited in the app. Thank you Todd and Ibotta!

I had problems withdrawing my money and the support system on Ibotta was amazing and helped me through the process! I really appreciate all the help they gave me!

I shopped at a Dollar General, offer loaded for a specific item, but the cashback wasn't added. I believe my #wasn't accepted at checkout. I contacted support with the issue, a copy of my receipt & brief explanation. When I woke up, the deposit was made in the middle of the night! What great, quick and responsive service!

Issue was resolved quickly and in a timely manner. I would recommend using Ibotta if you enjoy savings!

I was missing cash back and I emailed customer service. They responded a few hours later and it was added to my account! The few times I've had to reach out to customer service they've always been quick to respond.

Ibotta is always able to address and resolve all issues. Great fast and efficient!
They are great about any cash back rewards missing …
One of my favorite apps thank you!

I just send@ and I get answers so nicely and friendly and I really appreciate. Thank you for your help and understanding

The app in error didn't credit my extra bonus, I opened a ticket and it was quickly resolved. Always appreciative! Thank you.

I had an issue with a receipt for which I emailed the help desk. They responded within minutes, and after some additional information from me they made the correction and found an additional rebate that I qualified for. I ended up with a higher rebate amount than I had originally submitted for!

I had a rebate that did not show up but after FINALLY getting through the horrible chat bots, my issue was resolved

As someone on a budget this app is such a blessing. It helps me get money back to use in buying more groceries or I can treat myself to a gift card. Anytime I have issues (which is rarely) the customer service agents are quick to reply and are so helpful.