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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I love Ibotta, the cash backs and bonuses are awesome. I definitely recommend to people who love coupons and savings on items they buy.
I'm frustrated because I can't reach customer service to re-link my telephone number so I can transfer my earnings. No one responds when I chat.
Checked Ibotta before I went to the grocery store to make sure which available offers I wished to use. I'm able to verify products while in the store. Once home, scan the receipt and by the next day money in my account.
The ai is always wrong and they double down and refuse to honor their end of the deal.
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 72 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Had a small problem and it was quickly and correctly solved, as were the other minor issues that I 've had in the past.
They call me coupon man. The savings are amazing and fantastic. Slash money off your grocery bill.
So, I've been using Ibotta for several years and I love it! I had a slight problem with missing cash. I emailed the team and received an email back and explained to me the situation and why it was missing. It was my own fault and nothing to do with Ibotta, but they added the money to my account. They didn't have to buy it was thoughtful that they did.
I had two instances this week where my cash was not applied. I sent and email and it wasn't even 24 hours for either situation that it was solved.
I have used the app for a while and I love it. Customer service is really helpful and great at responding in a timely manner. Thanks for the support!
I submitted a request because I was missing ib cash back and the team let me know that I received Walmart cash back because I'd selected it at some point. I really appreciate their quick and professional response to my request.
I had a couple of rebates that didn't go through as they should. My store is in the process of changing their cash register receipt program, which probably led to the problem. The Ibotta team was quick to respond and get all of my issues resolved quickly. Excellent program and service!
New user made an idiot mistake. So I reached out to the help desk to ask for direction on how to avoid mistake in the future. Such a quick response and provided me with steps to avoid a reoccurrence. Also bonus they credit me the reward even though I clearly made the mistake. Thank you
They were very quick to respond. It's an excellent app and always helps with any questions or problems that arise. I had a problem with a refund and Lord S helped me solve it and was very kind.
Sucks when u spend gas n money to get theses offers n u don't get them
Did an online pick up order that ended up half being shipped. It was a mess, it came in four shipments on two days for some reason so it got submitted weird to Ibotta and I only got partial credit on one of the offers. After some screen shots to line up which item and clear up what happened they quickly put through the missing credit. It was all resolved via email and they were incredibly polite and very quick to respond. I've used this app for years and I've always been delighted with the ease of use and now I'm happy to say resolution of issues was also a breeze.
An item would not show in my list, so I sent my receipt to Customer Service and they credited my account. As always, top notch service.
I reached out to Ibotta customer service, and Joel went above and beyond to help resolve my issue! He explained to me in detail what happened, how to not have a similar issue in the future, and he made it right! A+ customer service!
Once the rep Jan O. Was on the case, my issue was resolved properly and QUICKLY. Thanks Jan! I do wish that the receipt scanning was more accurate and I didn't have so many issues with the app, though.
Quick response and very friendly service. Had a rebate not show up and Ibotta's Ralph I. Took care of it right away. Great app and I will keep using it.
Top notch customer service team with immediate responses and tips if you have any questions or concerns about anything. Absolutely love this app.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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