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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Had an issue of missing $$ and they took care of this issue immediately. Ibotta care team are on top of their game
I really like this app for shopping and deals. Customer service is great if needed. Everywhere I shop is pretty much covered. Used them for online, Groupon for sure
I do not watch TV so apps like Ibotta have the products that I test out because I basically get a discount on them. I have found so many new products on Ibotta that I now get every time I go to the store.
Apps like Ibotta are rare. Sure all of them tell you that you can get money for jumping through hoop A, B and C but mainly never come through or you find out then you have to go through to Z. Ibotta isn't like that. They have the products on their app and if you get any of those products you get money back. It's that simple. It is really easy to make sure you have the right product because the app also can scan the upc code and tell you if it is the right one. Also, they also have the category any brand such as trash bags so then it doesn't matter which brand of trash bags you get you still get money back. They also have any receipt which means buy anything get money back. Thanksgiving must be their favorite holiday because they give away free food. I got a free turkey from them 2 years ago. How that worked is I went into my local Walmart and bought a turkey. They then reimbursed me for 100% of the cost. And that is only one of the many items they did that for. I will finish this by saying remember how I told you that there are some apps that give you money for jumping through hoop A, B and C? Well Ibotta is like that except there is no B and C and with A rather than jumping through a hoop it is more like walking over a piece of string placed on the ground in front of you.
I submitted a ticket to the Ibotta team for a missing offer over the weekend, fully expecting it to wait until Monday. Nope. This lightning fast team had the issue resolved before I went to sleep that night. The team member was friendly and helpful. Exactly the kind of customer service Ibotta is known for. 15/10.
I just want to send some kudos out to Ibotta! They were of tremendous help to me. I had an issue with a coupon and they more than helped me get that straightened out. They also helped me understand more about how the coupon redemption works. So I have more knowledge and also a redemption that I thought I would not be able to get. The people I interacted, with through emails, were amazing. They were VERY friendly and so willing to get my issue solved in the best manner. I feel so relieved and also, got my coupon redeemed. They made this so easy and not stressful at all. Thank you Ibotta. You guys are the best and you have excellence and integrity.
Very helpful and pront with my request so easy to communicate with them and so happy to withdraw my earnings
It seems like here lately I am submitting a request because I didn't receive the cash back from my purchase. However they credited my account accordingly.
I love Ibotta, the cash backs and bonuses are awesome. I definitely recommend to people who love coupons and savings on items they buy.
I'm frustrated because I can't reach customer service to re-link my telephone number so I can transfer my earnings. No one responds when I chat.
Checked Ibotta before I went to the grocery store to make sure which available offers I wished to use. I'm able to verify products while in the store. Once home, scan the receipt and by the next day money in my account.
The ai is always wrong and they double down and refuse to honor their end of the deal.
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 72 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Had a small problem and it was quickly and correctly solved, as were the other minor issues that I 've had in the past.
They call me coupon man. The savings are amazing and fantastic. Slash money off your grocery bill.
So, I've been using Ibotta for several years and I love it! I had a slight problem with missing cash. I emailed the team and received an email back and explained to me the situation and why it was missing. It was my own fault and nothing to do with Ibotta, but they added the money to my account. They didn't have to buy it was thoughtful that they did.
I had two instances this week where my cash was not applied. I sent and email and it wasn't even 24 hours for either situation that it was solved.
I have used the app for a while and I love it. Customer service is really helpful and great at responding in a timely manner. Thanks for the support!
I submitted a request because I was missing ib cash back and the team let me know that I received Walmart cash back because I'd selected it at some point. I really appreciate their quick and professional response to my request.
I had a couple of rebates that didn't go through as they should. My store is in the process of changing their cash register receipt program, which probably led to the problem. The Ibotta team was quick to respond and get all of my issues resolved quickly. Excellent program and service!
New user made an idiot mistake. So I reached out to the help desk to ask for direction on how to avoid mistake in the future. Such a quick response and provided me with steps to avoid a reoccurrence. Also bonus they credit me the reward even though I clearly made the mistake. Thank you
They were very quick to respond. It's an excellent app and always helps with any questions or problems that arise. I had a problem with a refund and Lord S helped me solve it and was very kind.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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