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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I have a large family, 4 hungry growing kids. I shop a lot, I always have a lot of receipts. Every month my account has been flagged, had money reversals, now permanently deactivated. Every time I would ask for an explanation as to what I'm doing that is getting my account flagged they would just refer me to the terms and agreement page, which I've read MULTIPLE times. I have not violated any of them, as soon as I get close to being able to cash out $20 I get some notification about not being able to withdraw my money, or my account was blocked.
I have had helpful representatives unblock my account but never actually give me a specific reason as to why or what is making my account so difficult.
I have had legitimate receipts with cashback and ibotta decided on 3 SEPERATE receipts they were taking money away from my account, and I'm not talking about consecutive days, I'm talking receipts weeks apart from each other, again without any explanation.
I use a 3 other receipt apps that are EXTREMELY easy and less time consuming because you don't have to mark each individual item. I have yet to have any issues with these apps and I probably submit more receipts to those apps because ibotta doesn't always have the store I use, or I can submit gasoline gas receipts.
Don't waste you're time. I don't even get much money back from the receipts I do add and by the time I reach the withdrawal point an issue comes up with my account and I would have to contact support.
I'm truly upset because I did enjoy the app but it is beyond frustrating to have to contact support every month
I had missing bonuses and was having trouble uploading receipts it was 3 of them and I reached out to customer service and the were able to help me and I really appreciated their help and how soon they replied and looked into my trouble I had thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with my account mistakenly being deactivated. I reached out to Ibotta's support team and they corrected the issue immediately! I didn't have to jump through hoops to have them resolve the problem. They also issued my 10 bonus because I was just about to complete it when my account was deactivated. Everything was smooth and fast. I have always referred and recommended friends to use Ibotta but if you ever have an issue please don't hesitate to reach out to them. Their customer service is amazing 🥰
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Whenever I have a problem (which is hardly ever!). They always fix it without commotion. Very good app and great customer service. Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I bought the product 3 days ago, and have sent numerous requests, but i am being ignored due to YOUR "technical issues". Really, for 25 cents you can't be honest!
I really like the Ibotta app, I have saved so much money since I downloaded it. I am always adding receipts so I get the savings.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This is a great app and easy to navigate. Giving it 4 stars instead of 5 only because on occasion I have had to reach out to customer support for missing cash back but they always reply quickly and resolve the issue.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a small glitz, contacted customer service and they quickly fixed the problem. The best part was they remembered to include a credit for my bonus. They were polite and quick.love their attention to detail!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta always provides a fast and courteous response, and corrects as needed. Thanks!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My experience with Ibota and also the customer service team is excellent they always respond quickly and take care of any issues right away, customer support is always amazing!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I really like using the App, however more products should be added. With the price increase of food items, I am always looking for a deal or sale.
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!
So grateful to Flynn for helping me when I was loved out of my account. Flynn made it simple and easy and explained what happened.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had an issue with a rebate. I sent an email for assistance regarding the missing rebate and it was resolved in less than 24hrs. Favorite rebate app!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
They were the best resolved my issue and the best possible outcome. I also received great information about submitting receipts.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta is a great app. I had a problem with my cash rebate, not showing up and I contacted them by email and they were working with me to make sure I received the money I was due without any hesitation. They are quick to respond and very helpful. There are other apps out there that you can use, but I definitely will stick with Ibotta. If you don't have it, you are missing out.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
A mistake was made so I sent over my info to the Ibotta team for corrections. Joel and Danica were just absolutely amazing. Quick responses and corrections were wonderful.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love using Ibotta. I almost never have any issues using the app but on the rare occasion that I do, customer service is always responsive, helpful and professional. I love everything about the app.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Was missing $. They explained why I was not credited the $ in a timely fashion. I was not aware of the fact that Giant Eagle and Market District have two different accounts
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing a rebate from Ibotta. I notified them and they quickly corrected my account. They are very efficient and easy to work with.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I recently had noticed I was missing cash back on a reciept. The team was quick to respond and quick to add to my balance. This is such a great way to earn money back on items you purchase. I am so glad to use Ibotta and have such a great team working there and they look out for you when you miss something that you bought and are quick to let you know. Can't express how great this is. When I run short on grocery money I can depend on getting my savings the same day as requested. Go Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.