IbottaReviews 6,635

Stop don't waste your time working with this rebate app. When it comes time to withdraw your money there will always be a reasons they delay payment. Anything from need to verifying your email to phone numbers to your logged with your phone and ipad. There is no customer service phone number. They will only communicate via emails and are very slow doing that. Often they will clear your account for no reason and just not give you credits due. The latest stall for payments is needing to verify your phone number you have already verified. I'm done with them. No more of my time wasted. Clearly they are collecting advertising $s from these company but not paying out. Cash flow issues

Stopped using it after 5 trips to the store. It was so time consuming and I didn't generate enough money to redeem or save on anything I regularly buy. I thought I cancelled my account with them only to get an email saying I'll be charged maintenance fees. Their website says, "... submit a ticket in our Help Center and select "cancel account request"..." but there is no "cancel account request" in the help center. There's no "ticket" either, it's a request I submitted. On top of that I got an automatic response email for my request with a wait time of 5 days! There's no phone number to call. Their website is just links to dead-end articles. I can't even find my account history via my profile. Totally a scam.

I had over $25 in my account. When I went to withdraw it, they blocked my account stating that it was incorrect login. I made several attempts to change my account login, but they won't let me. Now, several months after, I decided to check it see if I could create a new account. To my surprise, my account was unlocked and the balance is now $0. They kept taking money out of my account for the time it was locked, claiming that about $3.99 per month was charged due to inactivity on account. Don't trust this app.

Tag the stores you shop at. Hook up your shoppers card to those that let you. Clip the coupons on the main page and it connects them to your stores. Keep in mind, the stores don't all have the same deals. Some stores have FREE items and others have HEY GET $. 10 JUST FOR SHOPPING. Not a big deal to some but it adds up fast for those of us who have to pinch pennies.
Recently the app went all Rakuten so you can even hook up to sites you shop online through. Grocery AND Online

I started using the app a few months ago because I'm poor and trying to put myself through school, so every cent I can save is a win for me. I personally haven't had a problem with scanning my receipts and getting money back on my item purchases (I. E. a dollar back on soap) but the function where you can pay with Ibotta at restaurants/stores is a SCAM.

I went to go pay for my meal at Applebee's using the Ibotta percent back function, and Ibotta took my money from my debt card, but Ibotta didn't actually credit the restaurant with my purchase. I called the restaurant and the Applebee's manager was kind and showed me the transaction history, explaining that the Ibotta purchase never recorded on their end. The only purchase that recorded was the one I had to use with my physical debit card after the app failed. I contacted Ibotta explaining my issue, and they told me that "gift card sales are final and that I got my dollar cash back, so there was nothing they can do it about it," definitely do not use the cash back function at restaurants because it's a scam, lucky for me, I've kept my receipts, and have physical evidence showing that Applebee's never received the Ibotta payment, and that the app just took my money. Ibotta definitely won't be hearing the end of this.

I've read a bunch of negative reviews and I've literally had the opposite experience. I use the app at Kroger, Walmart, Target, and on Amazon and have had good experiences, even when their are hiccups. Most recently my Kroger loyalty card was connected, after years of submitting receipts by photo. On 2 occasions the loyalty card didn't credit the account for 5 Almond Breeze Banana Flavored Milk at $1 per purchase and I simply clicked the dispute button and informed customer service. Within a day or 2 they emailed back and the credit was applied. The only issue, at least for me, is that a lot of the items on the app I don't purchase, but when I do, it's convenient. I also just cashed out and got an amazon gift card and had the code in my mailbox within minutes of cashing out. I've had all positive interactions with ibotta and would recommend them if you want to earn a little bit of cash on your regular shopping.

It's convenient enough to go through the process of submitting your receipts. It's easy to navigate and I haven't had problems with the actual app malfunctioning. The problem comes with actually getting your 'credit'. Each time I submitted a receipt and earned credit, they would reverse the credit saying I had a duplicate receipt on another account. That's impossible since I only had the one account.
That happened 95% of the time I submitted anything. Occasionally I would go on a loop of having a large credit given to me, reversed, then I would contact customer service, they'd give it back, then the next day it was reversed again. That happened a couple times.
It's just not worth the effort if you're not in a very tight spot with money. I don't have the time of day to fight with them constantly.

I got to give this crappy company a 1 star would be nice if I could give a negative 1 star... my account got deactivated for no reason and I have a balance left on there which is about 70 dollars and I can't access it it's a shame companies take advantage of people and rip them off and take there hard earned money and customer service is horrible it takes them 5 days to respond back to your ticket and when they do they make no sense... I spent alot of money on things trying earn a balance then they go ahead and deactivate my account and basically take my hard earned balance screw you Ibotta! I will somehow get my balance that you took from me...

Beware of the online shopping offers. Even though you shop through the ibotta app as it tells you to do, the offers don't always register. I am constantly tracking this company down through help tickets for my money. They take over a week to respond a lot of times and don't correctly address the issue. When I booked through hotels.com, to get a measly 3% cash back through ibotta it wound up being the worst hotel and I couldn't cancel it because it was booked through a third party service. Ibotta made me wait over 60 days to get my $10 credit, I had to track them down twice for it. They kept telling me it will take more days. It's like they are trying not to pay on their own promises. Also they wouldn't accept my grocery walmart pick up receipt because it was printed out. (The only way Walmart gives you receipt is through e mail for grocery curb side pick up). I explained the story to them. They owed my $7 worth of credits for junk items I would have never purchased and refused to pay. I'm tired of chasing them down for due money I am owed. They used to be good a few years ago but have really gone down hill. The only thing that The app is good for now is the any item measly 20 cents off each grocery store purchase. Which is probably more work to scan the receipt than it is worth. I would seek out other apps and leave this one aside.