IbottaReviews 6,644

Ibotta is a scam. Once you have accumulated any appreciable "earnings," as Ibotta likes to refer to a customer's money, it is almost impossible to withdraw or transfer said funds out of Ibotta's clenched fists. Ibotta's customer support is a joke. Rarely can one get an answer from a live human being, and when one does the answer is far from helpful and in mist cases directly works against a y positive resolution for the customer. At one point Ibotta's customer care team manager actually deactivated my account when I requested that my earnings be transferred to my PayPal account. Long story short. After repeated support ticket submissions and emails, my earnings in the amount of $34.44 remain inaccessible to me. DONT WASTE YOUR VALUABLE TIME AND RESOURCES TRYING TO SQUEEZE WATER FROM THIS ROCK.

Ibotta isn't as bad as some reviews make it out to be. I've gotten locked out once from ibotta and it was Bc their system flagged me thinking I had redeemed more offers than what my receipt stated. When I contacted ibotta, they did response back to me within 2-3 days and eventually unlocked my account once a review was completed. I've also contacted them several times since then and have gotten back quite professional and helpful responses. I honestly don't think they're just going to lock & terminate your account so they can steal the money.
A tip: if you are going to contact them, try using the app directly instead of their email address. Basically click the bell' icon top right corner when you first open the app. That will list all the activities from your account. Select the first or whichever one you have an issue with. Then click the question mark' icon top right corner then select report an issue' and write from there. They seem to respond to this quicker than sending them an email.
The only time I had an issue where I wasn't credited was Bc the receipt didn't state the brand of product. The store, Sprouts farmers market, is very minimal with their receipt and has no product numbers shown unlike say Walmart. So if Ibotta system doesn't recognize a brand from the receipt then it will likely flag your account. Whenever I scan my receipts from Walmart I always, always get credited accordingly.
So in conclusion, ibotta is a pretty great app to save on groceries. I don't buy everything from ibotta. I only buy what I need or use often especially if the items are on sale as well plus ibotta cash back. Score! Customer service can be slow yes, however very reasonable and helpful whenever I report an issue. And always withdraw as soon as you reach withdrawal limit of $20. Would I recommend Ibotta? Absolutely yes. But I would also explain how to use ibotta as well and don't try to cheat the system.

The app is supposed to give you a rebate when you use it to shop at different stores. After several months of using the app I'd nearly earned enough of a rebate so that I could cash out. But then the app suddenly locked me out of it. When I contacted their customer service, first they told me that the phone number I was using was a 3rd party number, so I was locked out, but that everything was fine and service was restored to my app. That wasn't the case. I still was unable to access my account. I contacted them again and they just reworded the excuse, and now it was because I was trying to "login" with a 3rd party phone number. But this is also false. I was trying to login using my email, not my phone number. There isn't even a way to login using a phone number, so I knew they were lying. I even tried to do a password reset, using my email, but I kept getting the same error. It just kept saying "please try again later". So it has nothing to do with my phone number. If it did, I shouldn't have been able to set up an account in the first place. But it was never about the number. This is Ibotta trying to avoid paying me the money that I earned through the app. This has been going on for almost two weeks now and I've not been able to access the app during this time. They are preventing me from being able to cash out. The Ibotta company reeks of SCAM!
I've filed complaints with the Better Business Bureau and with the Google store. I recommend everyone does the same.
And try Rakuten instead. The are legit and actually pay you what you've earned.

I used for several months and had almost $140 and another $40+ that was "waiting". I decided I wanted to cash out $100 on an amazon gift card. It sent me to the log in page, and never would let me log in. I used the same email and password I used to set up the account. Decided I would do a password reset. The link they emailed me sent me back to the log in page. Not a password change. I tried multiple times, contacted customer service and they sent me a link to a password reset page. No, it was the same log in page. Cant change your password if you arent logged in, but my original credentials they say are not correct. They basically said theres nothing they could do. I asked if they would change my password and send me a temporary one so I could try to log in and change the password. They never replied. So out about $185.

Ibotta has gone to great lengths to cheat me out of legitimate earnings time and time again. So many times it cannot be a coincidence. I have purchased items and never received credit and then contacted them to get a reply saying you must have done this or that incorrectly. There was a recent offering on Amazon where there was 10% cash back on amazon devices. I bought a Blink camera during that promotion only to receive a 2% cash back bonus. I emailed Ibotta customer service and 4 days later i received a reply saying I do not qualify for credit on that offer because it was in my cart prior to launching into Amazon from Ibotta. No, it wasn't. They even go to the trouble to scramble your earning records to make it more difficult to keep track of what you have been paid and what you have been cheated of. It's march, I use ibotta almost daily why when I look at my transaction and payment history is it showing transactions in December and January at the top of the list? Because they want it to be more difficult for users to identify their earnings or lack there of. I see a class action coming... These people are thieves, cheats and liars.

This company is the most unscrupulous bunch of theives/scammers I've ever run into. They promise you rebates, but produce only headaches. At first you will do the work for a few dollars, for the time you spend it is less than minimum wage, then all your rebates disappear and you will have to reshow your reciepts(which they say are too dark or too light) and then you have to prove the rebates was available with a screenshot because they can't see it on their end. Bunch of theives with customer service trained to be as rude as possible. Can I give a negative 2 stars?

If you're could give that scam of a company Zero stars I would... they are nothing more than a bunch of scammers and thieves. Starts with the face that every time I want to take out my money as a gift card I get an error message and when I try again I'm told I already claimed it. Goes on with the fact that you can scan all the receipts you have that QUALIFY for a "reward" just to have your account blocked and when you ask them why is it happening they pretty much tell you that you steal from them and claim things you never bought... so what if you scanned the receipt shows you ACTUALLY DID. And to sum up, they say it takes up 60 or 90 days to process some purchases but here I am over 120 days later trying to get answers about purchase still showing "processing"... they say it takes 48 hrs to get an answer... well the best I got in the past WEEK was a stupid link to an article showing me I should pretty much zip it cause they have ZERO intention to reply back.
A DISGRACE OF A COMPANY
Save yourselves the trouble.

Pretty sure they make items pens longer so you can't beet bonus goals. For instance I ordered from shipt on 2/6,2/10, and 2/17. The 2/10 cleared within a week but the others are still sitting there. I'm going to start contacting the companies that are on Ibotta and returning things I only bought because I was getting a rebate. They also won't respond to emails.