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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Missing cash
May 30, 2021

I had written in cause I had missing cash. Come to find out I had the right product cause I made sure of that but wrong size! I thought I had a bigger bag. They're all too heavy for me! But anyway customer support gave me the missing money for my product! I love Ibotta's customer support team! They always explain everything to you!

Date of experience: May 28, 2021
Washington
1 review
9 helpful votes
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Love this app!
May 30, 2021

I've tried literally tons of online, so called "money saving" apps. I've never been able to get cash out and it is discouraging. For someone who is living paycheck to paycheck and lost their home every penny counts. In just one week with this app I've managed to cash out over 40 bucks! To some people that may not be much but it's dinner on the table and gas in my car. Thank you Ibotta! If you don't like money then you won't like this. And it's easy as heck to use too.

Date of experience: May 28, 2021
North Carolina
1 review
0 helpful votes
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I love Ibotta.
May 28, 2021

I love Ibotta. I earn cash. Its very easy and fun! I wish I had known about Ibotta longer. But I'm so thankful.

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
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Love the app
May 27, 2021

I love the app it have many bonus and gift cards for cash out. Is fun make money buying. Easy money back

Date of experience: May 26, 2021
Texas
1 review
0 helpful votes
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Great app!
May 27, 2021

Amazing app, but wish they had mire offers. Very legit! Not like other apps. You will get cash back not gift card.

Date of experience: May 26, 2021
Florida
1 review
0 helpful votes
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Love Ibotta
May 26, 2021

At first I found Ibotta to be somewhat confusing but now I utilize it to the max. Here are some tips to help those who are struggling. Once you select the store you are going to buy from then select the items you are going to buy. When you select an item tap on it and be sure to read the exclusions. For instance, if the item is for Oreo NBA Cookies, you can only buy that particular one, not the overstuffed, etc. Make your grocery list from those items you have chosen. To Redeem those items you just scan your receipt. Sometimes after you scan your receipt there will still be items left in you account, when you tap on the item they will ask you to scan the bar code of that item. I use the gift card for withdrawing the funds I have earned. Just select the store, and then the amount you want to withdraw and Ibotta will email you a gift card that you can print or save as a picture. Some stores only let you withdraw a $25 gift card. Wal-Mart and other stores gives you more selections of denominations for withdrawing. Once I navigated around the program, I got the hang of it. Keep working at it and you too will be saving tons of money.

Date of experience: May 26, 2021
New Jersey
1 review
1 helpful vote
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I am Tamera, and I will be honest, and happy to share my review with you about Ibotta.'I was an avid user for 2 years and 3 months. I experienced a few glitches and some money loss. I learned the ropes of the app, and I began to use it excessively at times. This is "good until it goes bad". You will get warnings that you've been "flagged" or "your receipt "does not show the total". Which one? One from three weeks ago? Oh, Whole Foods... had problems with those receipts before... In two years, I've lost 150.00 in separate instances. Despite these strange situations, I reached icon status, and watched my bonus and the WF money, along with Walgreens money disappear again. I had no choice but to close out my account, after I was locked out. Also, I helped build it to near one billion in my lost revenue... I am a bit stunned four days later... loss for words... Hope I helped you, Tamera

Date of experience: May 25, 2021
Florida
1 review
3 helpful votes
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I've tried using Ibotta twice, pickup shopping at Walmart. First time, half of the items were acknowledged and showed up on my Ibotta account, but the other half did not register. I contacted them, sent them a picture of the pertinent part of the receipt and explained exactly the amount they still owed me. That wasn't good enough... They wanted pictures of all the purchases, pictures of the upc codes and the complete receipt. I decided it wasn't worth my time to jump through all of those hoops for $4.50 in rewards. The second time I used Ibotta, I did not receive any rewards $ at all (maybe 3 or 4 items). Ibotta is a total waste of time and a definite pisser.

Date of experience: May 23, 2021
Pennsylvania
1 review
0 helpful votes
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Xtra money
May 23, 2021

I stumbled upon Ibotta and I've been hooked ever since. What a great way to earn extra money and then you get buy unexpected things.

Date of experience: May 21, 2021
Louisiana
1 review
1 helpful vote
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This is crap. I was charged 3.99 for not using the account. In what world does a fee for not using a service that I, initially, signed up for make sense?! Also, in order to cancel, you have to submit a service ticket. Cant just unlink a card or click a button. No, its a PROCESS. SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Date of experience: May 21, 2021
Nebraska
1 review
0 helpful votes
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Ibotta App
May 22, 2021

This app is legit. Gets me to try all kinds of new things because I see deals on the app, sometimes even for a completely free item after cash back. The cash back adds up fast and is easy to redeem. Great app I highly recommend it.

Date of experience: May 20, 2021
Texas
1 review
0 helpful votes
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So my friend just suggest me this app for grocery cash back. So im so love it, it very easy to get cash back and also i can get cash back for online shopping too. And i didnt see any cash back app better than Ibotta. Love it

Date of experience: May 20, 2021
Florida
1 review
0 helpful votes
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Love ibotta
May 18, 2021

Es una app muy segura y los más lindo que te regresa dinero de las cosas que uno necesita y compra a diario

Date of experience: May 17, 2021
New York
1 review
0 helpful votes
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Love Ibotta
May 18, 2021

I love using Ibotta. I'm a senior and it helps me save money. I've never had a problem with them but my daughter-in-law did so she quit using it. So far so good no complaints from me. With me using coupons I save even more. Thank you Ibotta I love saving with you.

Date of experience: May 16, 2021
Ohio
1 review
0 helpful votes
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I do like this app considering you get cash back on things you buy anyway my only issue is its mainly name brand items. What about store brands?

Date of experience: May 16, 2021
North Carolina
1 review
0 helpful votes
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Easy to use
May 12, 2021

I have only been using Ibotta for 2 weeks and I have already earned $33.25. I'm amazed at the ease of using this app and how quickly I started earning money on products that I purchase regularly. I would definitely recommend this app to all my friends and family!

Date of experience: May 12, 2021
Michigan
1 review
6 helpful votes
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Great app!
May 11, 2021

Honestly I do love this app, at first it can be a little hard to reach the $20 minimum to be able to cash out, but it gets so much easier. It helps a lot with linking any and all of your shopping account like Walmart, Amazon, etc. So that way you don't have to worry about submitting your receipts on time. This app is good for people who can be a little patient and not expect money right away.

Date of experience: May 9, 2021
North Carolina
1 review
0 helpful votes
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Love Ibott
May 10, 2021

Ibotta is the best! I save, save, save! Thank you Ibotta family! Absolutely love using Ibotta! 100% recommend Ibotta!

Date of experience: May 8, 2021
North Carolina
1 review
0 helpful votes
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Incredible easy way to shop
May 8, 2021

It was very easy and fun kind of a scavenger hunt all products and offers are assembly at your store

Date of experience: May 6, 2021
Washington
1 review
0 helpful votes
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I'd of never thought of every day/monthly buys you can get money back... crazy good deals! Life savings

Date of experience: May 5, 2021