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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,550
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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So half the time I don't get any money, today I got 3 out of the 11 bucks I paid. Site never works and you can't get anyone to help you. What a waste of my time and money!

Date of experience: July 2, 2021
TW
1 review
0 helpful votes
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Love Ibotta
July 2, 2021

I find this app super easy to use and I've never had any issue with getting the rebate money I qualify for. You simply add the rebates prior to submitting your receipt and Ibotta does the rest. I've not had an issue so I can't speak to any customer service related things. I would recommend.

Date of experience: July 1, 2021
Texas
1 review
0 helpful votes
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Amazing
July 1, 2021

Love this app so much it helps me save some money plus the deals are amazing plus love going through all the deals I that Ibotta offers

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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When I first started using a Ibotta it was very confusing, however there are many tutorials not only on the Ibotta site but on YouTube as well. A lot of the products I found are not in the stores it says they are in. Example they had a bag of potting soil I search Walmart high and low, went back two times and still no sign of that brand that it was giving a rebate on from the Ibotta site. A lot of the products our products I would never buy. However there have been some products that I seen on the side that I wanted to try. I'm starting to get the hang of the site. It takes a lot of time and work. I hope that it gets better.

Date of experience: June 29, 2021
Kansas
1 review
0 helpful votes
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Money making
June 30, 2021

I love this app it gives me a chance to earn money every time i go grocery shopping. Its a great incentive

Date of experience: June 29, 2021
North Carolina
1 review
0 helpful votes
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Extra money.
June 29, 2021

Ibotta is easy to use. You save on thing you us anyway. The extra cash helps. Us it today you will be glad you did.

Date of experience: June 29, 2021
Ohio
2 reviews
0 helpful votes
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Pay with ibotta
June 29, 2021

I use Ibotta all the time and pay with Ibotta it's nice to buy food and stuff and get money back. I highly recommend

Date of experience: June 29, 2021
Connecticut
1 review
0 helpful votes
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Earn free money back on groceries. Easy to use and fun. Easy app on your phone and lots shopping stores and items to earn money back on.

Date of experience: June 29, 2021
Pennsylvania
1 review
0 helpful votes
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Easy and Convenient
June 29, 2021

Ibotta is an easy app to use to earn money towards shopping. It's worth it to scan your receipts. Before you know it you've earned extra money.

Date of experience: June 28, 2021
Colorado
1 review
9 helpful votes
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I keep verifying my email for many times and no email receive from Ibotta. It says maybe i blocked the app or whatever, as far i know I didn't block Ibotta from my email and why should i since i use the app. I have $74 to claim so i guess i will just consider it as a scam. What a waste of effort and time! Very Disappointed! And sadly no customer service to contact for help.

Date of experience: June 28, 2021
Texas
1 review
0 helpful votes
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I've been using IBOTTA for over a year and have made well over $100 with just buying what I need then scanning receipts. It's very simple I just sometimes forget to go and add items from all my different stores but I'm so glad someone invited me to try.

Date of experience: June 27, 2021
New York
1 review
0 helpful votes
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I make my list, I scan my items, and I get credit for 2 things and not the 6 or 7 that I bought. It should have been close to $7.
I like fetch better. Just scan and it figures it out for you. No games. Tired of fighting with the app.

Date of experience: June 27, 2021
Massachusetts
2 reviews
1 helpful vote
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Ibotta is pretty easy to use... it has some great rebates and freebies... I just crossed the $1,000 in refunds... sign up with this code for a bonus GHDRMEC

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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Wow
June 27, 2021

Best app I ever used. I highly recommend. Never seen anything like it. Thank you ibotta. Life changing.

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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I love using Ibotta when shopping for my groceries at places I love like HEB and Sprouts or for beauty, health and hygienic products like at Walgreens. I can easily apply store coupons for extra savings and still get money back from Ibotta! Today I hit a savings of $50! Their customer service team is attentive and helpful if you need them and the best part is I can get also get my orders delivered or pick them up curbside all according to my schedule. Give it a try and use this referral code SHDSNPQ

Date of experience: June 27, 2021
Tennessee
1 review
0 helpful votes
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I have been using this IBOTTA app for about 7 years off and on. Haven't used it in about a year and decided to use today while grocery shopping. I made $15 in one shopping trip today at Wal-Mart. I had stopped actively using the app because it seemed to take a while to reach the $20 cashout threshold (this was not originally a requirement). After today, I am excited to say that I will be back actively using the app for more cash rewards.

Date of experience: June 27, 2021
Minnesota
1 review
1 helpful vote
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They deactivated my account just because I helped my parents create their ibotta accounts using my emails, which were two different emails that were different from the one I use for my ibotta. I even used their own phone numbers and paypals to create their accounts. I also tried withdrawing my cash, which was over $100, way before I helped my parents create their accounts and ibotta didn't let me. Customer support has also decided to end conversations with me. They have no excuse for the $#*!ty actions they've been doing to their users!

Date of experience: June 26, 2021
Illinois
1 review
0 helpful votes
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I Botta is a great app def recommend it. I love to save as much as possible. In one month I saved 50 that was awesome because either way I was buying this stuff

Date of experience: June 26, 2021
Nebraska
1 review
0 helpful votes
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I get very little rebate because I choose to purchase mostly non. Processed foods and no alcohol. All the rebates are for ‘organic', expensive, processed foods and booze. I only get about a quarter a week so it's hardly worth letting them leach my info for it.

Date of experience: June 24, 2021
Michigan
1 review
0 helpful votes
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Love it
June 24, 2021

I love this app so much. I use it every month I go shopping ( I usually shop once or twice a month) and it has saved me so much. I mean I'm in the $500 club and it's only been like 4 months since I've started using ibotta. So that should tell ya something. Thanks ibotta team for doing all you can to help my family save as much as we can in this time of crisis.

Date of experience: June 22, 2021