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Ibotta

4.2

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,542
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Not Worth Your Time
July 29, 2021

I started using this app service because every single penny matters to us. My husband is disabled and I take care of my 85 year old mother. Money is tight. At first I had no difficulty with the site, I bragged on it to everyone. Now tho, every time I shop I have to open a case. I am severely auto immune. Going into a store, honestly I may never get to do again. I have to rely on grocery pick up. So I pick up my order and wait and the next day I'm still waiting. I open a case and most the time I get the reply of I need to make copies of everything, scan barcodes, resubmit. I've uninstalled and reinstalled tried all I can. Finding the rebates is my job…. I click on them as directed. It is your job to honor those items with the points. I feel like I am beating a dead horse. Yes deactivate me. When leaving a review I will be just as detailed, polite, and thorough as I have been with you

Date of experience: July 29, 2021
New York
1 review
2 helpful votes
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Ibotta SUCKS and RIPS PEOPLE OFF
I go by all of their rules. I spend lots and lots of money at supermarkets and other retailers. I put in for digital receipts so there for all I would have to do is purchase the eligible items that would earn cash back. Well originally I " never had an issue and hit my goal for a gift card in no time at all. Well I noticed I haven't received any cash back. I reached out to ibotta and the person that emailed me yesterday asked me to submit my receipts. I explained ibotta owed me well over $10 if not more, explained in detail. Tonight another person stated after my submitting my receipts. And going through my entire email. The person that contacted me today ( mind you less then one day later). Stated unfortunately the ibotta team cannot except the receipts because they are over a week old. What difference does it make if the items are on the ibotta site to be redeemed and you have the receipts What's the use of having digital receipts if ibotta isn't doing their job by giving you credit for it. I am going to contact the bbb. This company shouldn't be allowed to do this to anyone. I have receipts for probably 3 or 4 twenty packs scott toilet paper which earn. $2 back on each. As well as other redeemable items that haven't been credited credited to my account. I think they lure people in and give them the cash or gift cards the first or second time then run their bs the time expired. Then what's the reason for digital receipts? I had no issue the first few weeks. I am not letting them do this to me, it is wrong plain and simple.

Date of experience: July 28, 2021
Washington
1 review
0 helpful votes
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All you do is look in the app for the deals, go shopping like we all have to do anyway, scan your receipt and you get money back! I have saved up enough money in this app this past year that I can buy a new laptop and a printer! So awesome

Date of experience: July 27, 2021
Georgia
1 review
0 helpful votes
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Money
July 28, 2021

It gives you some free options where you get your full money back and even then it still helps being able to save some money. The back to school money back on supplies really helps I love Ibotta for doing that!

Date of experience: July 27, 2021
South Dakota
1 review
0 helpful votes
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Love this!
July 28, 2021

I love this app! They give you cash back for buying certain items. Once you reach $20 you can cash out. They really do send you the $.

Date of experience: July 27, 2021
Arizona
1 review
1 helpful vote
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Ibotta stole my money. You get five dollars for signing up with a barter but then they take the money back right away. What a scam! I tried reaching the company but they don't respond. What a racket.

Date of experience: July 27, 2021
California
1 review
0 helpful votes
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Still not credited
July 25, 2021

I went through ibotta app for hotel booking.com it has been 7 months and ibotta still has not credited me for it I have been dealing with customer service but they keep giving me the run around

Date of experience: July 25, 2021
Maryland
1 review
2 helpful votes
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Great App
July 26, 2021

I absolutely love using Ibotta. At first it took me a try or 2 to get the hang of it but when i finally realized how easy it was to use i was very happy! You also get stores/items a lot that qualifies for money just by purchasing any item in the store. Called "any item". I love using it to shop online as well. Logging into website and purchasing you can get cash back with certain retailers and/or free monthly trials etc..

Date of experience: July 25, 2021
Illinois
2 reviews
0 helpful votes
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I absolutely love this app. It put money back into my pocket for the everyday shopping I do. Ibotta is a great app! I recommend it to everyone.

Date of experience: July 24, 2021
New York
1 review
0 helpful votes
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Enjoy getting money back and venturing out to try new products without burning a hole in my wallet. The adventure of the hunt for savings has always been a goal of mine.

Date of experience: July 24, 2021
Texas
1 review
0 helpful votes
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Love using this app
July 25, 2021

The ease of using it is what I love most. I can spend my money so easy. I get rewarded for trying new products.

Date of experience: July 23, 2021
North Carolina
2 reviews
0 helpful votes
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I signed up with Ibotta in May of 2020 and earned over $ 1000 in real cash back in the past year. I highly recommend the service. The app. Is easy to use and Ibotta's customer support is great!

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
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I love saving money on things I'm already going to purchase, and trying out new things for reduced price.

Date of experience: July 22, 2021
Texas
1 review
0 helpful votes
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Cash back
July 22, 2021

Love this app and the ease of being able to earn money with my shopping. I've been saving so much money

Date of experience: July 22, 2021
Kentucky
1 review
1 helpful vote
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Happy with Ibotta
July 22, 2021

So far it is working great for me. I got free school supplies today. I just stared using the app and cashed out for two ITunes gift cards. One for $25 and one for $20! At first I didn't know what I was doing but today I went to the store and got the free school supplies from Walmart. I made sure to check everything I bought and then I scanned the bar code on my receipt. I got the credit for the school supplies and a $5 and $15 bonus for being a new user.

Date of experience: July 21, 2021
Texas
1 review
0 helpful votes
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Truly love this app
July 21, 2021

There are a few things about ibotta that drive me crazy, like the fact that if you don't have the item saved but it's on your scanned receipt they won't say hey look what you missed! Or the fact that getting my Walmart account to sync was quite a task. Other than that I Truly love the app the savings are worth the effort more often than not.

Date of experience: July 21, 2021
Wisconsin
1 review
0 helpful votes
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Problems
July 20, 2021

I tried to get rewards on Ibotta for Piggly Wiggly, Wisconsin. Unfortunately by the time they received my items the store was switching to the Rewards Card for using. So in that time everything got deleted. I have an issue with my cell phone & some things I need to do. So it became ugly on my end. I left a message yesterday & again this afternoon to see if they could help me with getting it solved. So just now I decided to check to see if anything was being done & to my surprise I received the money! Once again Ibotta stood up to help me. Thanks so much you people are totally awesome & so helpful. Keep up the great work. Because of the help I got a payment of $4.25. Thanks!

Date of experience: July 19, 2021
Texas
1 review
0 helpful votes
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Helpful
July 20, 2021

I like Ipotta really helpful and easy, Also it didn't take along time to give money back and ithe costumer service really help for everything

Date of experience: July 19, 2021
Wisconsin
1 review
0 helpful votes
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Easy to use.
July 20, 2021

Ibotta is a ver easy to use app. They offer so many retailers to choose from when you shop. The process is easy to follow and you earn cash.

Date of experience: July 19, 2021
Texas
1 review
0 helpful votes
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I love use Ibotta
July 19, 2021

I enjoy shopping at Walmart and using the Ibotta application I have reached $ 500 dollars saving I am always looking for offers or coupons to be able to save more, I love Ibotta

Date of experience: July 18, 2021