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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,542
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I love use Ibotta
July 19, 2021

I enjoy shopping at Walmart and using the Ibotta application I have reached $ 500 dollars saving I am always looking for offers or coupons to be able to save more, I love Ibotta

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
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Good app
July 19, 2021

At first I didn't use this app much and I lost some of the money for not continuing to use. Once I got the hang of it it's pretty easy. You have to
Be patient sometimes to get to the $20 but you can get there pretty easily. If you follow some of the couponers on TickTock they give you instructions and ideas how to use this app.

Date of experience: July 18, 2021
South Carolina
1 review
0 helpful votes
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Save better!
July 19, 2021

I love ibotta and I use it all the time. Stacking with coupons makes buying every day essentials so easy and budget friendly for anyone!

Date of experience: July 18, 2021
New York
1 review
0 helpful votes
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My favorite App
July 19, 2021

Very easy app for all ages. I love it, every day I learned something new. The best App for cash back.

Date of experience: July 17, 2021
Massachusetts
1 review
1 helpful vote
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Great way to get more for your money
July 19, 2021

I like getting more for my money on items I usually buy. It encourages me to try similar products. I don't like the fact that it's not easy to take a picture of the receipt. Sometimes it take 3 or 4 times to get it right. Even when my purchases are automatically connected to my account I do not get credit for some and yes I double check to make sure I purchased the correct item. It is difficult to correct this problem if I can correct it at all.

Date of experience: July 17, 2021
New Jersey
1 review
0 helpful votes
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I love this application. I can make money with no effort. Just scan your reciept. Thank you ibotta..

Date of experience: July 17, 2021
Maine
1 review
0 helpful votes
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Amazing app and easy to use! You shop and get back money on things you buy! How easy is that! Love it

Date of experience: July 16, 2021
Georgia
1 review
0 helpful votes
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Very Nice App
July 16, 2021

I have been using Ibotta app for awhile now, and overall since my use, I have received some good cash back and I am very satisfied. Haven't had a problem so far!

Date of experience: July 15, 2021
Illinois
1 review
7 helpful votes
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Waste of time
July 15, 2021

When I first signed up it was pretty good. I live in a small town where the grocery store and Walmart are the only ones that I can use unless I go on vacation somewhere larger where there's more chances to use it. Twice twice now I've gotten a notification that I earned five dollars and both times they have not credited my account and when I write to customer service it's just a big challenge to get them to understand what I'm saying, even when I send them a screenshot of what I'm talking about. I finally remembered to use it for one of my last Amazon orders, of which I've had many and then they send me a screenshot saying I earned five dollars but they never put it in my account! Every time I shop at Walmart or the grocery store which is quite often there's never anything that qualifies the only thing that works is the "any item" and then you might get five cents for that. Very frustrating and not conducive to small town living.

Date of experience: July 15, 2021
Texas
1 review
0 helpful votes
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Best of all apps
July 14, 2021

I love the app it is very fast free and convenient not only that its free. I use the app at the time any time.

Date of experience: July 14, 2021
New Hampshire
1 review
0 helpful votes
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Great App
July 13, 2021

Quick and easy. Basically free money. They have a bunch of free offers which is amazing. Love this site.

Date of experience: July 12, 2021
Wyoming
1 review
0 helpful votes
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Ibotta
July 13, 2021

Great app. Should make it easier and have more products to be able to get cash back from. Big overall enjoy using app.

Date of experience: July 12, 2021
Maine
1 review
0 helpful votes
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I have been blown away by how much money I have saved from Ibotta. In less than 6 months, I've earned over $75 in savings. Keeping this in my account for my next vacation! You won't be sorry if you take the time to look through the offers.

Date of experience: July 11, 2021
Wisconsin
1 review
1 helpful vote
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Ibotta uses a tactic that I call delay and deny until the member gives up. You scan a product in store before purchase and it shows it is an approved item, when you submit the receipt and rescan the product for the rebate, they deny you. If you want the rebate you have to submit a customer care request. This is a a multiday, multi-response process where 2-5 different reps keep asking for the same info, copies and photos. None of them bother to read what has transpired previously. I have even had a rep outright lie to me until a supervisor got involved. I have scaled back my participation and will not invite friends to join this circus.

Date of experience: July 9, 2021
West Virginia
1 review
0 helpful votes
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Love using Ibotta!
July 10, 2021

I absolutely love Ibotta! It's an easy way to make money by scanning receipts of items already purchased in most stores. The customer service has been amazing! If an item wouldnt scan or was left off, I sent pics to the help center and they corrected the amount I was to receive almost instantly. I recommend this app to anyone that want to make a little pocket money.

Date of experience: July 9, 2021
California
2 reviews
0 helpful votes
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Az saver
July 10, 2021

I love using Ibotta. It has become a challenge to see how much I can save. I always use my savings for Christmas shopping. I do wish there was more brands that offered a savings back.

Date of experience: July 9, 2021
Michigan
2 reviews
1 helpful vote
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I really liked this app when I first started using it. Then you changed some things like the any receipt option. I used to be able to scan any receipt from any store. Now the any store needs to be on your list, which isn't any store receipt in my mind.
I am less am less happy trying to use this app. I no longer tell people about this as it's too annoying.

Date of experience: July 9, 2021
Arkansas
1 review
0 helpful votes
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App pretty great
July 10, 2021

I don't know when to cash out. Hopefully it will let me when I get enough. I have problems with redeeming my receipt.

Date of experience: July 9, 2021
Hawaii
1 review
0 helpful votes
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Getting to know you
July 10, 2021

I'm getting to learn ins and outs of Ibotta
It's going to be a smooth ride into savings bare with me while I adjust my sails( sales) to the wind…

Date of experience: July 8, 2021
Florida
1 review
0 helpful votes
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Yasssss. I love it
July 10, 2021

I love it. It was everything i thought it would be and more. I'm actually amazed of all of the good deal. Thanks

Date of experience: July 8, 2021