Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ibotta

Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
grey stargrey stargrey stargrey stargrey star

Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,537
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Brandi V.
Unfollow Brandi V.
Share Review
Report Review

I love this app
December 5, 2021

I love this app I should've discovered this along time ago! Money back for my receipts and buying stuff I need in return I get to use money back for gift cards

Date of experience: December 4, 2021
Georgia
1 review
0 helpful votes
Follow Ariel G.
Unfollow Ariel G.
Share Review
Report Review

Love ibotta
December 4, 2021

Love ibotta, helped us with Thanksgiving that we couldn't afford. Every little bit helps us, quick cash back.

Date of experience: December 2, 2021
Kentucky
1 review
0 helpful votes
Follow Taylor V.
Unfollow Taylor V.
Share Review
Report Review

Love the savings!
December 3, 2021

I love how many stores are available for rebates. I also love how you can shop straight from ibotta for extra online rebates. So simple and easier than finding the paper receipt!

Date of experience: December 2, 2021
Illinois
1 review
0 helpful votes
Follow debra N.
Unfollow debra N.
Share Review
Report Review

Ibotta
December 3, 2021

My experience with Ibotta has been a positive one. All you really have to do is check the Ibotta app to see what products you receive money off on. I think the biggest savings is on alcohol products. Snap a picture of your receipt, and you are pretty much done. Sometimes they will have you scan products. I am very happy with Ibotta!

Date of experience: December 2, 2021
Florida
1 review
0 helpful votes
Follow Kimberly B.
Unfollow Kimberly B.
Share Review
Report Review

Never again!
December 2, 2021

I recently downloaded their app and once I hit $80 on my account they decided to deactivate my account stating I violated their policies and gave no explanation to exactly how I violated. I only had one account and was really liking to see how well the benefits were but now I will be removing their app from my phone and informing all I told to sign up that they should not download it after all and I will be referring every one of them to fetch! I have been using fetch for a year now and have had no issues ever! I would not recommend this scam to anyone again and if I hear anyone thinking about using it they will be educated on how much better fetch is! I will take my loss of $80 and time I put into this app and put it to good use on getting fetch out there!

Date of experience: December 2, 2021
Arizona
1 review
0 helpful votes
Follow Tria O.
Unfollow Tria O.
Share Review
Report Review

Ibotta…Ubotta
December 2, 2021

App is easy to use. Cash back on foods, & items you most likely use! Try it…it won't disappoint! Refer your friends for extra reward points, win…win!

Date of experience: December 1, 2021
Wisconsin
1 review
0 helpful votes
Follow Angela Z.
Unfollow Angela Z.
Share Review
Report Review

Love this app!
December 2, 2021

This app is amazing, especially right now during this crazy inflation we are living through! I love how you can just submit your receipt at the end of your shopping experience and watch the savings drop!

Date of experience: December 1, 2021
Georgia
3 reviews
0 helpful votes
Follow Donna F.
Unfollow Donna F.
Share Review
Report Review

Great Savings
December 1, 2021

I really enjoyed using my Ibotta points to redeem free products I use daily from Publix Supermarket.

Date of experience: November 30, 2021
Rhode Island
1 review
1 helpful vote
Follow Rose B.
Unfollow Rose B.
Share Review
Report Review

Do not use Ibotta
November 30, 2021

I ordered an item from Home Depot with 4% back. My account was never credited. After 6 weeks of constant emailing I was told they would give me. 5%. So instead of $45 they gave me $5. I've used Rakuten often, never had this issue.

Date of experience: November 30, 2021
West Virginia
1 review
0 helpful votes
Follow Sally C.
Unfollow Sally C.
Share Review
Report Review

. Don't give up
December 1, 2021

The more I use it the more I like it. It gets easier every time I check on things. Use the search and find items you want. Easy

Date of experience: November 30, 2021
Ohio
1 review
0 helpful votes
Follow Dana G.
Unfollow Dana G.
Share Review
Report Review

Ibotta Saves
November 29, 2021

I have been using Ibotta for a few years now. I like using Ibotta, but sometimes there are not items available that I purchase. It has gotten me to try new things.

Date of experience: November 28, 2021
Ohio
1 review
0 helpful votes
Follow Natalie N.
Unfollow Natalie N.
Share Review
Report Review

Amazing
November 29, 2021

I LOVE this app! I do frequent shopping and I'm a couponer so I love getting deals! They make it so easy! And it's a lot of stuff I was going to buy anyways! 100% recommend!

Date of experience: November 28, 2021
Illinois
1 review
1 helpful vote
Follow Greg G.
Unfollow Greg G.
Share Review
Report Review

Until recently WAS a big fan. I always heard that there could be payout problems. I was always trying to get a few items every week and found the kids loving Chex for 1.50 rebate me too. So I planned a huge Ibotta day. I needed 16 buys to get a 10 dollar bonus. I bought every BOGO and big rebate like 1.50 Chex buying multiples. So to AVOID problems I immediately scan my receipt in store. Yep needed 16 items got 23 and had money back of over 32 dollars. Following shopping trip checked my amount on Ibotta. Nothing but a 2$ credit from months earlier. Ibotta of course needs the receipt sent AGAIN. Tried to get receipt copy from Walmart supplying date/time/ register and person scanning and my card. All that supplied Walmart can't find it. I'm not sure how many weeks of shopping I got nothing, even after religiously scanning receipt s each time. I did cash out nearly 90 plus dollars earlier this year but no more. I would think the Ibotta app would hold my receipt pics in a file in my phone they could pull up. So just to be safe send them in and keep all your receipts cause what you here is true.

Date of experience: November 28, 2021
Mexico
1 review
0 helpful votes
Follow Andrea D.
Unfollow Andrea D.
Share Review
Report Review

Best app ever!
November 28, 2021

I started using ibotta before thanksgiving and got a huge surprise with a free thanksgiving dinner! I still can't believe it. I'm so inlove with this app now

Date of experience: November 27, 2021
North Carolina
1 review
0 helpful votes
Follow Cyrah D.
Unfollow Cyrah D.
Share Review
Report Review

Great App for Cash Back!
November 28, 2021

I think Ibotta has a good system of simply allowing users to add items to their list and then earning a variety of cash back prices. If I am going to purchase items/products, why not get cash back right? Ibotta is a great way to earn money on the purchases you will buy anyway and if you are patient and allow your funds to grow those funds can be used as "petty cash" for whatever you like!

Date of experience: November 27, 2021
Florida
2 reviews
0 helpful votes
Follow Maria Pia N.
Unfollow Maria Pia N.
Share Review
Report Review

IBotta
November 28, 2021

I loved learning that I could take advantage of using Ibotta to save money getting cash back with everyday shopping that I have to do anyway. Apart from the groceries or stores' offers that I buy I can still get cash back from Ibotta! And the best part is that I can transfer the money on the app to my checkings account so it helps me pay the credit cards bills too! Perfect!

Date of experience: November 27, 2021
Michigan
1 review
0 helpful votes
Follow Allison D.
Unfollow Allison D.
Share Review
Report Review

Amazing
November 28, 2021

In one day of buying groceries. We got back $32.00. I don't know why we haven't tried this sooner! So easy to use!

Date of experience: November 27, 2021
Illinois
2 reviews
0 helpful votes
Follow Liz T.
Unfollow Liz T.
Share Review
Report Review

Money without trying!
November 26, 2021

I've had ibotta less than a month and have already earned almost $30! Crazy! I just clip the products I use and (honestly) I forget about it and shop as usual and get surprised all the time with ibotta letting me know I've earned cash by my everyday shopping. Best of all, because of the promo that was going on before Thanksgiving, I basically got my whole meal (yes, that's turkey and all the trimmings) FREE!

Date of experience: November 25, 2021
Texas
1 review
0 helpful votes
Follow Elizabeth E.
Unfollow Elizabeth E.
Share Review
Report Review

The best
November 26, 2021

Me encanta esta app, desde que empecé a usarla, empecé a ahorrar y ganar! Es muy fácil de usar, la verdad me encanta!

Date of experience: November 25, 2021
Maryland
1 review
0 helpful votes
Follow Leslie S.
Unfollow Leslie S.
Share Review
Report Review

Great App
November 24, 2021

Great App good way to earn money on thing u buy i just have a hard time earning bc on the limit of items u have to buy to receive cash back on certain items but overall I love the app im still new so im still learning but great app

Date of experience: November 24, 2021