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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,550
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Wish it did more
January 25, 2022

I like the app but wish it would automatically add my deals versus me searching thru and adding everything manually like another app I just started using.

Date of experience: January 25, 2022
Missouri
1 review
0 helpful votes
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Using Ibotta
January 25, 2022

I downloaded the app and really didn't use it much, but my daughter explained it to me how to use it and now I find that I can really save a lot of money. And sometimes you get more refund that you even paid for the item. Great deal!

Date of experience: January 25, 2022
Texas
1 review
0 helpful votes
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Good way to earn
January 25, 2022

I love this for certain items. I just wish there were more generic brands available to earn points on. Thank you.

Date of experience: January 25, 2022
Massachusetts
1 review
0 helpful votes
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Great savings app
January 25, 2022

With the price of groceries these days, this app has been a great addition to the grocery store digital coupons. I only purchase what I would normally use/buy, unless it's a freebie, and i have earned over $20.00 in 3weeks. You can't go wrong

Date of experience: January 24, 2022
Nevada
1 review
0 helpful votes
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Love it
January 23, 2022

So helpful to get money back on stuff I am already purchasing for my family especially in this tough time we're in

Date of experience: January 22, 2022
Ohio
1 review
0 helpful votes
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Loving it
January 21, 2022

I really like Ibotta it is so easy to use. U click on a product buy it and u get rewarded. I'm having a lot of fun with it. It is easy to use. I'm not tech savvy so if I can use it u know its easy.

Date of experience: January 21, 2022
Michigan
1 review
0 helpful votes
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Great application
January 21, 2022

Nice application to earn money back with products the we use at Home every day
great application I will recommend it to my friends

Date of experience: January 20, 2022
Arkansas
1 review
0 helpful votes
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Love it
January 20, 2022

It's easy to use so helpful and in coupons... I love it and I tell everyone I know about it. I happy with the app...

Date of experience: January 19, 2022
Arizona
1 review
0 helpful votes
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Fantastic
January 20, 2022

I absolutely enjoy the app for all the savings on everyday brands. Its a totally different kind of savings on name brands.

Date of experience: January 19, 2022
Washington
1 review
0 helpful votes
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I love it
January 20, 2022

I love Ibotta it's so much fun and rewarding all at the same time and it has actually saves me a few time when I realized I had no money then I remembered the Ibotta app checked my balance and had more then enough to immediately transfer to my bank and the situation was resolved quickly. I often forget to check my balance but I always look at the deals and make a grocery list and try to add on as much as I can ever since I realized I can get my cash immediately if needed for emergencies. Thank you Ibotta I love this app and it's a great idea. No

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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Fantastic
January 17, 2022

I just started using this app and is fantastic, you really earn so fast money. I really recommend this application to any one and you will see how fast you will earn money.

Date of experience: January 17, 2022
Ohio
1 review
0 helpful votes
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Earn money for buying everyday groceries and shopping online at Walmart, Groupon, Amazon, Bestbuy and many more

Date of experience: January 16, 2022
Florida
1 review
0 helpful votes
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Fun!
January 16, 2022

So far so good. I enjoy using this app and stacking up money! Hopefully there will be no issues getting paid.

Date of experience: January 15, 2022
Ohio
1 review
0 helpful votes
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Easy cash back
January 16, 2022

I think this app has a lot of positives, I'm already grocery shopping for these items, I might as well make money back on it. The process is easy!

Date of experience: January 15, 2022
Missouri
1 review
1 helpful vote
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I have used Ibotta for several years. Used is a loose term, as I have had more problems with this app than my time was worth.

My phone was hacked at one point, and I was never able to retrieve almost $60 I had earned. I went in to try to reset my info, and everything seemed to be alright putting in my receipts, but when I tried to get my new money out, I was told my phone number belonged to another account.

After several attempts trying to get anyone at the company to listen... One person suggested I get a friend to let me use their phone number to retrieve my money... I contacted the BBB.

The BBB wrote me several days later saying entire thing had been cleared and since they hadn't heard from me, they were closing the investigation. I wrote back and said nothing has been cleared and was sent a copy of the email I was supposedly sent. Imagine my surprise when I went to my account and my phone number was now connected.

Tonight, however, I tried to retrieve my money, again, and Ibotta now won't recognize my email and password.

This isn't a huge amount, only $25, but for someone on Social Security, it makes a difference.

I don't like writing bad reviews, but I believe it a person puts in the time and effort, and now has been, frankly, fleeced twice by a company, others should know.

They'll end up getting $85, but I shan't be doing anything more with them at this point.

You all may do as you please, but be aware.

Date of experience: January 14, 2022
Maryland
1 review
0 helpful votes
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I love Ibotta!
January 14, 2022

I Botta is an App that really helps me save and earn cash back!
I will continue to use Ibotta and highly recommend it!

Date of experience: January 13, 2022
Texas
1 review
0 helpful votes
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Ibotta
January 13, 2022

This business is great and supporrts our shopping experience with a nice
Cash Walmart is one of the Store that participates. I also brought a Gallon of Milk. I received. 25 cent back today. Very helpful every little bit counts.

Date of experience: January 12, 2022
Florida
1 review
0 helpful votes
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Beginner
January 12, 2022

I am pretty new at this but I found it to be fairly easy to do. I haven't redeemed anything yet but will soon.

Date of experience: January 11, 2022
Arkansas
1 review
0 helpful votes
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I BOTTA Lot!
January 12, 2022

Wow, so at first, I was really skeptical about the app, didn't think I'd ever earn anything, then I started my shopping list using ibotta and bada-bing, Bada Ching! I couldn't believe I hit the $50's club as fast as I did! Sometimes, the app paid for the product I bought, ya can't beat that! Add coupons, and savings are great! Love this app, and will continue to use it and earn money!

Date of experience: January 11, 2022
Texas
1 review
0 helpful votes
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This has been the best app ever and actually let's you cash out its easy simple and make cash back!

Date of experience: January 9, 2022