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Ibotta

4.2

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Chi L.
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Ibotta is ok. Was way better when I started a couple years ago. Now their product list seems to have change considerably. I would usually get money back when I purchased the tried-and-true products that I've used for years. Now different products (more costly) have taken their place. I can't redeem as many products as before since I don't buy what they have on their list. It's taken me close to 3 months to get to $3.75. They've also changed their site whereas you could find a product right away because the headings were across the top of the page. They eliminated that, so you have to scroll and scroll to find the product you want to check out to see if it's listed. Really not worth the effort. Thinking of calling it quits with this one.

Date of experience: February 24, 2022
Missouri
1 review
2 helpful votes
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They did away with the feature that you can manually enter the receipt and match your deals. Now, they do it automatically and match your deals for you. They screwed me out of 80% of my offers and won't let you re-enter the receipt. Surprise surprise, they matched 3 offers that were the smallest cash back offers. They didn't match the high dollar purchases though. Total scam.

Date of experience: February 22, 2022
Texas
2 reviews
12 helpful votes
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Four year User full time!
February 22, 2022

I've used this site on and off for four years. The app is now amazing. I've tried others but it's not the same. It's now very easy to just shop online and the app does the rest. I Look and I have money! So easy. I'm already a big healthy shopper who buys the same stuff over and over, but I am always looking for new choices. I appreciate the healthy suggestions! If you're already going to buy these items - don't mess with coupons! Get paid for your stuff!

Date of experience: February 21, 2022
New York
1 review
0 helpful votes
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I love Ibotta! Just hit the $250 club! There are so many offers that end up being free,. Plus if you use it with the bonuses, like $10 Weekend Warrior, you make even more money! Never had an issue with items not crediting or anything. On my way to the $500 club!

Date of experience: February 18, 2022
Ohio
1 review
5 helpful votes
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Customer Service SUCKS!
February 16, 2022

I have sent 6 emails to deactivate my account after they impose a $3.99 maintenance fee. What a joke,
Are these guys used car salesman? Screw them

Date of experience: February 16, 2022
Virginia
1 review
0 helpful votes
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Amazing
February 17, 2022

Been using for 2 years, was skeptical at first but this app works and you end up getting cash back it really helps save money!

Date of experience: February 15, 2022
Alabama
2 reviews
0 helpful votes
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Love getting cashback
February 15, 2022

I really like this app. Its easy to use and you earn cashback that goes to your bank account. LOVE! LOVE! LOVE!

Date of experience: February 14, 2022
Florida
1 review
1 helpful vote
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Wtf is wrong with this app? I made the $50 club and go to withdrawearn8ngs and my account is disabled.

Date of experience: February 12, 2022
Texas
1 review
0 helpful votes
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It works for us!
February 13, 2022

I am not organized nor patient enough to cut coupons, so that's why I think the ibotta app works for my household. I do not even know how ppl work those coupons lol. Ibotta, for the most part, has products on there that I ACTUALLY BUY and I get money back. It is a bit tedious to scan my long receipt, but in the end it's worth it. I do recommend scanning your receipt as soon as you get home, just in case an item you purchased does not show on the app. I would've earned more had I done this more consistently, but I get into organizing mode and start throwing boxes away. The way I see it is it is money I did have and I was not expecting. Good luck shoppers!

Date of experience: February 11, 2022
Ohio
1 review
0 helpful votes
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They no longer are partnered with Meijer (wish they would bring it back) But Walmart has easy pick up ordering. You need to make sure you have the right quantity and sizes, otherwise don't be afraid to submit a ticket. Very helpful around the holidays to get meals cheaper.

Date of experience: February 10, 2022
Colorado
14 reviews
23 helpful votes
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Scam Artists
February 9, 2022

Made my first purchase, which was a larger purchase (1150. 00). Instead of doing the 5% app or 2% gift card amount, they tried to give me. 5%. It was a big waste of time going back and forth with them. You have to dig to find the place to contact them to write a trouble ticket. Then, they said they are going to keep taking monthly fees until the money in the account has run out because there's no way to close the account. These people are scam artists. Turn and run.

Date of experience: February 9, 2022
Pennsylvania
1 review
0 helpful votes
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Love it so far
February 11, 2022

I love shopping for the items listed makes me shop for other necessities and it's a great way to earn cash back

Date of experience: February 9, 2022
Florida
2 reviews
1 helpful vote
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Website woes
February 5, 2022

The website is terrible for gaining access. Spins for hours, particularly toward the end of a bonus when you are trying to input your receipts and cannot! Once it's too late for the bonus, the website will open... Hmmm.! More about getting you to buy than rewarding the customer.

Date of experience: February 5, 2022
Illinois
1 review
0 helpful votes
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Easy money
February 5, 2022

Very easy to use. I get my cash back thru PayPal.
The special offers are awesome and I love the barcode reader to verify correct product.Im a vegan so lots of yummy things to chose from.

Date of experience: February 4, 2022
Georgia
1 review
2 helpful votes
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Horrible customer service.
I referred a friend, they used my code (I even got notification that my referral signed up!) she redeemed an offer (I saw the screenshot she sent of her Ibotta account), we did everything correctly and no promised referral bonus. For either of us.
I emailed customer service with all the details and got a copy/paste response of how to get a referral bonus, and I just messaged them that we had done all of that correctly. It's like they didn't even read my message.
Don't expect Ibotta to honor any referrals or other promises.

Date of experience: February 4, 2022
Colorado
1 review
2 helpful votes
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Bunch of jerks
February 3, 2022

Signed up with ibotta in November last year to take advantage of the thanksgiving offer of a free meal. Followed all the instructions and linked my walmart account. A refund? Ha ha ha. An email requesting an explanation went unanswered (big surprise). I would avoid these creeps at all costs.

Date of experience: February 2, 2022
California
1 review
0 helpful votes
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The best cashback app
February 1, 2022

Great app. The cashback from Ibotta can compensate the recent spike in my grocery bill. I have no problem getting cashback from the offers. Occasionally there is a glitch on the app but the Ibotta team have been responsive to resolve it to make sure my account is credited. Keep up the good work!

Date of experience: January 31, 2022
New Jersey
1 review
0 helpful votes
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I really like to concept of Ibotta but just beware if you don't redeem something within so many months they begin to take your earnings way from you. They take About 3.50 a month for inactivity. They took about $35.00 from me before I even knew their policy.

Date of experience: January 30, 2022
New Jersey
1 review
0 helpful votes
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Wow
January 30, 2022

What a super easy way to get cash back and save for that super fun trip, something that you really want, or just to keep gas in the car
You choose!

Date of experience: January 29, 2022
Louisiana
1 review
0 helpful votes
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Ibotta is one of the easiest cash back/rebate apps I've found. I've used tons in the past and the innovations that they come up with are the best. Since COVID I use Walmart delivery pretty often. Ibotta let's you click through to do the shopping through the app. That's wonderful for a few reasons... I know what qualifies because it's right beside the item, I can shop from my Ibotta list and I stick to the list/budget shopping online vs in store.
Of course the rebates are on name brand or more expensive items, that's how manufacturer's get you to try their products. That's expected and fine with me, it's easy to decide if the cost is worth the rebate. Their bonuses are great and cashing out is easy too. I usually get my cash back in minutes. It takes extra time but it is absolutely worth it! I'm including a screenshot of my current earnings. I've been a member a little over a year.

Date of experience: January 28, 2022