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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great
June 25, 2022

Great. I got a refund of $80 from ibotta. I just found out about this app from a friend. I will share it with everyone. It's great that you can both buy goods and get a bonus

Date of experience: June 24, 2022
Texas
1 review
3 helpful votes
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Terrible experience
June 23, 2022

This is a scam, I had the account because I thought it worth it but it definitely doesn't and there is NO costumer service, I couldn't redeem my rewards and they keep charging for non sense maintenance fee even after I email that I wanna deactivate my account which I couldn't, you can't remove you credit card from the app. Horrible experience specially that there is no one to answer you! There is no contact number
Avoid this app!

Date of experience: June 23, 2022
Georgia
1 review
0 helpful votes
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The Best App
June 19, 2022

This is one of the best Apps ever. If you haven't tried them you need to. I've been a participant for about 4 years now and love it.

Date of experience: June 18, 2022
California
1 review
0 helpful votes
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Discount code
June 16, 2022

Use code DCPLIDM for 70% off an extra $25.
New user get $25 instantly with this code and can cash out after.

Date of experience: June 15, 2022
New York
2 reviews
2 helpful votes
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I just got an email where I Botta took 3.99 for inactivity fee. I Botta is really annoying because you have to search through a bunch of products and hope the items you want are listed. If they aren't you are SOL. A 4 dollar inactivity is crazy too. They are just taking mo ey you earned. A better app is shopkicks, you just scan items and earn points toward gift cards from your favorite places. And you don't have to buy a thing! I am deleting ibotta.

Date of experience: June 14, 2022
North Carolina
1 review
0 helpful votes
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Best app to save $$$$
June 16, 2022

This app is actually legit it is the best app I've came across that will actually help save money & gain money as well! It is a great app to use, if you don't have it you're totally missing out!

Date of experience: June 14, 2022
Pennsylvania
1 review
0 helpful votes
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We love ibotta
June 13, 2022

We love ibotta. We save up and use the money for our sons trip for his birthday every year. It's so easy to get credit when you shop online.

Date of experience: June 12, 2022
California
1 review
1 helpful vote
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Be VERY careful using this app. Offers are presented as if the purchase can be made at any store/market. You need to look CLOSELY at the offer to see the tiny logo of the ONLY place you can make the purchase. Otherwise, it won't count! Extremely misleading!

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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As a lifetime couponder and bargain hunter I enjoy Ibotta more for entertainment than the money earned. The time investment outweighs the financial gains but Ibotta is more fun than BINGO or those dumb scratch-off cards. 9

Date of experience: June 10, 2022
Ohio
1 review
1 helpful vote
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Great way to make a little extra money!
June 9, 2022

Ibotta is a great way to earn a little extra money! I downloaded it after a friend recommended the Ibotta app to me. My favorite part is the 'any item' cash back. I can buy any brand and get 10 cents back! My point of view is that I can get a little extra cash back for buying items I normally buy. Every little bit counts. With patience and persistence, it adds up over time! I would highly recommend Ibotta to friends!

Date of experience: June 8, 2022
California
1 review
1 helpful vote
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I'm passing financial struggles but thanks to Ibotta I can afford some food for my family thanks GOD and Ibotta

Date of experience: June 7, 2022
New Jersey
3 reviews
9 helpful votes
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Cheaters
June 7, 2022

If you and your spouse want to have your own accounts with ibotta, you MUST get divorced, get back maiden name, move to different addresses. Maybe (but not guarantee), your accounts will be considered as separate, otherwise "We reviewed your account and found more than one active account in our system associated with your information". No details, no proves. Only general words. Look at Better Business Bureau complains. Hundreds of "answered" (unsatisfied), few "resolved" ones. So, ibotta is a real garbage, liars and cheaters.

Date of experience: June 7, 2022
Missouri
1 review
0 helpful votes
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Lifesaver!
June 8, 2022

Cashed out over 70 dollars in less than a week! It's not hard. A friend referred me and i referred a friend. Went and did my shopping for the week and I was able to cash out almost exactly what i spent.

Date of experience: June 6, 2022
Minnesota
1 review
0 helpful votes
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Ibotta Love
June 5, 2022

I love this app and it's so easy to useSo many offers and a great chance to try new products! It's the best!

Date of experience: June 3, 2022
California
1 review
0 helpful votes
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Not A Great App
June 2, 2022

This app had been a waste of my time trying to get it to work properly for a senior like myself who is not technically knowledgeable. I could not get hold of anyone by phone to help me with the situation and it doesn't let you cash out until after you reach the 20 dollar mark. Because I haven't been able to figure it out, they started sending me notices that they were deducting $4 from my account. I was never able to collect my money and received no help. Was almost to the $20 mark when they changed the app and could no longer figure it out. Now they have taken all the money I saved up because I was unable to get any help.

Date of experience: June 2, 2022
Alabama
1 review
0 helpful votes
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So far I've enjoyed using Ibotta. I have reffered to some friends and family members. It's super simple, happy with the app.

Date of experience: June 2, 2022
Ohio
1 review
0 helpful votes
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Good app useful information and I would recommend it to anyone. To do put money back in you bucket too

Date of experience: June 1, 2022
Kentucky
1 review
0 helpful votes
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It took me so long to finally sign up and see what all the chatters been about. The name Ibotta is being said so much I was starting to roll my eyes anytime I would here the name. So finally I made an account and yes now I can clearly see what all the fuss and muss is about! Hope the is one of those platforms that withstands the test of time!

Date of experience: May 30, 2022
Illinois
1 review
2 helpful votes
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Bad practice
May 30, 2022

I had almost 50.00 in rewards and because I didn't stay active they deducted 3.99 every month I wasn't, so now I have 3.80 left. That's a bunch of crap. I kept going in and couldn't find any deals on anything I buy so I've been penalized. If I had cashed my earnings out they never would of been able to take them. This is a bunch of BS

Date of experience: May 29, 2022
Texas
1 review
0 helpful votes
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Free money
May 28, 2022

You gotta try Ibotta guys. They rock. Totally worth it and it's from recipes for things you have already Ibotta. Lol

Date of experience: May 28, 2022