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Ibotta

4.2

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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An Ap for Rich People
October 10, 2022

I buy mostly whole foods, store brands and fresh foods. There is very little cash back for people like me. If I wanted to buy prepackaged frozen crap I'd double my food bill and maybe get $10 back every month. It would still be a losing proposition. It's a waste of my time to submit a 10 cent "any receipt" just to have the system reject the receipt. If you're rich and want to pretend you're saving money this ap is for you.

Date of experience: October 8, 2022
California
1 review
0 helpful votes
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Downhill
October 8, 2022

Ibotta was an amazing site at one time. Now to search through all the amazing Cashback products order them and never get the cashback- seems like scam to me to get paid to shop through the app and lie about getting the rewards. I honestly wonder how much they get paid to shop through the site

Date of experience: October 8, 2022
Florida
3 reviews
0 helpful votes
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Great app
October 10, 2022

Although Ibotta can be a bit time consuming, it's worth it. It does take a while to get a good amount of money back, but if you stick with it, you can get some good gift cards.

Date of experience: October 8, 2022
Florida
1 review
2 helpful votes
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This app sucks
October 7, 2022

They deactivated my account for no reason and I've emailed them twice and they refuse to give me a straight answer on what I did wrong. I have not even scanned a code yet or used the app. Horrible customer service.

Date of experience: October 7, 2022
Florida
1 review
0 helpful votes
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Minimum cashout
October 7, 2022

The Ibotta app is still difficult to navigate between the functions. Just too slow. Keep it simple. The minimum cash out for PayPal is fast, however the 20.00 minimum is too high. Lower the minimum and charge a small percentage for the PayPal option.
Overall I really like the app and the cash back for simply shopping, but I can honestly give no more than 3 stars.

Date of experience: October 6, 2022
South Carolina
1 review
1 helpful vote
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Scam
October 3, 2022

They won't let you use it unless you link your accounts - otherwise the "submit receipt" button magically disappears. No help contact info. A joke. Stick with Fetch.

Date of experience: October 3, 2022
California
1 review
0 helpful votes
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Love
September 29, 2022

Love this app great way to earn some extra cash... Easy to use. Why not earn extra money for money your spending anyways.

Date of experience: September 29, 2022
Washington
1 review
0 helpful votes
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Great experience
September 29, 2022

Always great coupons and deals. So easy to use and can always find what I need. Having a big family and Ibotta is great

Date of experience: September 28, 2022
California
1 review
0 helpful votes
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LOVE THE APP
September 30, 2022

At first I felt that the app was alittle hard to get a hang of, once I kept using it I realized how amazing the app is! I have gotten $75 dollars back and helps out when I need alittle extra $$$. I love this app!

Date of experience: September 27, 2022
Utah
1 review
0 helpful votes
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Amazing app
September 28, 2022

This is the best app than other ones because given a lot more rewards and Cash back and all the time have amazings offers for the recipes of any store highly recommended

Date of experience: September 26, 2022
Missouri
1 review
0 helpful votes
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Cash Back
September 26, 2022

I have not been with Ibotta very long and I have already reached the first $20 Cash Back it was easy.

Date of experience: September 24, 2022
Florida
1 review
0 helpful votes
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Easy to save money
September 24, 2022

I have earned over $320 so far. It's like my piggy bank and helps me save up money. There are a great deal of choices for applying money to gift cards when your ready to cash out and tons of coupons to choose from. So simple. I mostly shop online at Walmart through the Ibotta app but yesterday I was in walmart.and ibotta automatically applied cash back to my account and I wasn't aware of it. What I nice surprise. I love ibotta. I m a casual user... meaning I don't always use it and yet I've gotten over $320 back. I will always use ibotta app (especially now) to save even more money in this rough economy where everything is so expensive. If you want to earn free $10 then download the ibotta app and use my code lhouduw. You will get 10 bucks and so will I! When you refer the app you get paid too!
I hope you love it too!

Date of experience: September 24, 2022
Oklahoma
1 review
0 helpful votes
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I would avoid
September 23, 2022

I have been doing Ibotta for several years and I am about done. Instead of their technology getting better to fix mistakes, it's getting worse. It's cumbersome to report missing rebates and multiple times a week now it seems I need to report a missing rebate. There is no reason for this. The time I have to spend sending in all the info they want because they won't look it up themselves. They can see the order where they give the original rebates, they need to do the work of looking at it and fixing it. I shouldn't spend 30 min each time going back and looking at the orders to get the info to give it all to them. This is what you are signing up for if you do this app. Nothing is easy with them and you have to watch every order to make sure you get your cash back or you have done it for nothing.

Date of experience: September 23, 2022
Minnesota
1 review
0 helpful votes
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App isn't worth it
September 18, 2022

A lot of things I buy in one week doesn't appear in the Ibotta app till the week after for cash back. It seems to me they may be using discounts at specific stores to decide what not to offer cash back on. Another issue with Ibotta is not all stores have cash back for purchases sometimes if you purchase at Super One, pick and Save, Dollar General Etc they only offer cash back if you purchase that same item at Walmart. Sometimes they also ask not only for the receipt but they ask for the barcode off the product this is kind of difficult if you've already used the product before uploading the receipt. I don't think I bought it is worth the amount of time to go in and select products that's the only way you get paid is to select before you purchase. Then you have to upload the receipt and sometimes also upload the barcode it's a ridiculous app very hard to earn money unless you're purchasing the exact products they have on that week and purchasing from the store that they are using for that product that week. Fetch Rewards receipt pal and Receipt Hog are much better apps. I only gave them two stars I would have given them less however I did cash out from there app after a few years of using it I finally earned enough to cash out.

Date of experience: September 18, 2022
Colorado
1 review
0 helpful votes
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I love this app
September 17, 2022

This app is amazing? I have got back $30 in one shopping trip! It's easy to navigate, and you can scan any items at the store to see if there is a deal. You can make a whole dinner and get cash back!

Date of experience: September 16, 2022
Illinois
1 review
0 helpful votes
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... then Ibotta is your app! It's absolutely ridiculous the hoops that you have to jump through to get the cash back. Ibotta is getting about as ridiculously ridiculous as Coupons.com. My advice. Just don't. Save yourself time. Because, after all, time IS money. And the time that is spent trying to get the promised cash back is time not well spent.

Date of experience: September 13, 2022
California
1 review
1 helpful vote
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Love My Cash Back
September 14, 2022

I totally enjoy using Ibotta to get cash back on items I already buy. You should try it. It's Fabulous.

Date of experience: September 12, 2022
Tennessee
5 reviews
1 helpful vote
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Ibotta use to be great!
September 9, 2022

Ibotta use to be great. They always had bonuses for doing so many offers, now you're lucky if you even get a bonus. The offers almost always reset. But now they do not reset. I don't know what's going on with ibotta. But they ain't like they use to be

Date of experience: September 8, 2022
Tennessee
3 reviews
6 helpful votes
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The app is pretty good but the customer service is horrible! I've sent I don't know how many emails to customer service with a question and the answers have nothing to do with my questions! They need to have a phone number to speak with someone!

Date of experience: September 2, 2022
Texas
1 review
1 helpful vote
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Newbie
August 26, 2022

Just starting, but already earned cash back and a bonus. Seems to be easier and has better offers than fetch.

Date of experience: August 25, 2022