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Ibotta

4.2

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Learning how to get the best of my experience
November 8, 2022

Beginning to learn about it is a little bit confusing I still haven't received credit for some of the things that I have bought that was within the things that I had checked off and I don't understand because it said any brand of that product which is the Downy smell beads and I lost $3 cash back over this deal which was upsetting but I guess you lose some and you periodically have a chance of winning so it has been the experience that I'm taking so far I'm still learning I'm not going to call it quits just yet I'm going to continue to try to navigate and learn more to make my experience more pleasant and rewarding for my shopping experiences.

Date of experience: November 7, 2022
Minnesota
1 review
0 helpful votes
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Quick and Easy
November 8, 2022

Love this app honestly! Love it because when I unlock the min. For gift cards, it's a quick way to get what you want for the kiddos and family!

Date of experience: November 7, 2022
Illinois
1 review
0 helpful votes
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Great App
November 6, 2022

Ibotta is a great site to earn extra cash. It is super easy to use and the payouts are fast! Plus they have referrals.

Date of experience: November 6, 2022
Colorado
1 review
0 helpful votes
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Easy cash back
November 6, 2022

Easy cash back and fun to use. Love the deals you get not to mention the gift card selection and being simple to get them is phenomenal! All around great!

Date of experience: November 5, 2022
North Carolina
1 review
0 helpful votes
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Life saver
November 2, 2022

I use ibota to help me when I'm in a bind an It's easy all you do is sign up click on deals you want and link loyalty cards to it buy your items you clicked in a few days your saving will appear an grow until you click to with draw

Date of experience: November 1, 2022
New York
1 review
0 helpful votes
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Ripped off
October 29, 2022

I ordered Hello Fresh thru the app and was supposed to get back $20, I should have known I was going to get ripped off. It's not showing up and customer service wants me to prove that I ordered what is the purpose of ordering on their app if they can't see it?

Date of experience: October 29, 2022
California
1 review
0 helpful votes
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I Ibotta
October 29, 2022

Ibotta is easy to use and you really earn cash! I've earned at least $80 in the last year since signing up!

Date of experience: October 29, 2022
California
3 reviews
7 helpful votes
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Ran by morons
October 28, 2022

I've linked my accounts and ensured I added offers to my account, and still the app doesn't add the cash back right. I frequently have to contact support which is run by a bunch of morons. It takes my several emails to get them to understand basic math and I have to upload my receipts each time b/c they can't scroll through the messages to see I've already done that! It's frustrating to say the least and not sure the few bucks here and there is worth it.

Date of experience: October 28, 2022
North Carolina
1 review
0 helpful votes
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Sucks!
October 28, 2022

They have no number to call customer service. They jip you off money after 150.00. They take 2 days to message you back and ask you to take pictures of stuff in your fridge when you have the receipt.

Date of experience: October 28, 2022
Pennsylvania
1 review
0 helpful votes
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My opinion
October 27, 2022

I love this app so much. At first I thought it was a scam but after a friend showed me how real it is. I rate it 10 out of 10

Date of experience: October 26, 2022
Washington
1 review
0 helpful votes
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The program is easy to use, everything is simple! You can scan each ticket and see if it passes! You can also save up to 10% on online orders if you order through Ibotta! There are various challenges, bonuses for recommending friends! It's convenient that you can link the account of my favorite stores and it does everything automatically! I am 100% satisfied with the program and I will advertise it to my friends and acquaintances!

Date of experience: October 25, 2022
Ohio
1 review
0 helpful votes
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Not worth the time
October 24, 2022

Been using this for one month. Time is worth more than rewards. Have spent an enormous amount of cash. Less than 1.60 earned.

Date of experience: October 24, 2022
Michigan
2 reviews
0 helpful votes
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Best website ever ;)
October 24, 2022

This is such an awesome website, if your looking to save on shopping and earn money back check Ibotta out. So, happy someone referred me to this site and it's totally legit. This has really helped my family and I save. What are you waiting for, sign up you won't regret it!

Date of experience: October 24, 2022
Texas
1 review
0 helpful votes
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Return to me
October 24, 2022

Return to me and everyone it's the best way to help each other, specially in this time. The I start using this app and I love it. Try you don't lose and can win.

Date of experience: October 22, 2022
Texas
2 reviews
4 helpful votes
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Ibotta Review
October 21, 2022

Ibotta has been so wonderful to me, if and whenever I have issues they respond in a timely manner all of the deals are great, and I love the CASH BACK most of all! Thanks IBOTTA my favorite rebate app..

Date of experience: October 20, 2022
Oklahoma
1 review
0 helpful votes
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This one actually works!
October 19, 2022

Years ago when I had my first child I really needed extra cash. I tried all the "cash back" kind of apps. I would have 5 or so going all at once, trying to get any savings I could. After 7 years, ibotta is the only one that has stuck. I'm by far not the biggest user, I only use the offers on things/ brands I already intended to buy, but I still get $100-200 back in a year. I tend to use it as my own little personal spending account, or to help out at Christmas. I highly recommend ibotta.

Date of experience: October 18, 2022
Arizona
1 review
0 helpful votes
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Love this spp!
October 16, 2022

Whenever I go shopping I make sure to check the ibotta app to see what deals they have on the items or sites I am buying off. I love to save money!

Date of experience: October 15, 2022
Illinois
1 review
0 helpful votes
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Don't waste your time
October 14, 2022

I recently signed up for Ibotta. I spent time looking for deals at different stores that matched up with the ibotta app. I referred a girl I work with and also got my husband signed up for it. I had earned $30. Then I get an email stating that I violated the terms of the app and that my account was suspended. No other explanation. I emailed them two different times and received no response. So, I started a case with the BBB. They finally emailed me back and stated that I had opened up two accounts for the same person. This was not accurate. I had opened up an account on my phone with my email and my phone number. My husband opened an account with his email, phone, phone number and name. No where have I seen that it is limited to one person per household. I emailed them back and informed them that they are mistaken, one account is my husbands and the other is mine. My daughter had opened an account and they locked her account as well. So by this time, my account was locked, my husbands account was locked and my daughters account was locked. This made no sense. Especially since my daughter had nothing to do with the accusations they were making. I decided to have my son open an account to see if he was able to and it wouldn't even allow him to open one. When he went to verify his phone number, it wouldn't send a verification code. Here we are again, he has his own phone, email address and phone number, but he is locked out. I did a bunch of research and have seen that many people have had this issue with his app. They just close your account without verifying any information or asking any questions. I have even seen where several people take their earnings out as soon as they possibly can because they are scared that ibotta will close their account and they will lose their earnings. I would recommend no one waste their time with this app. It might have been good at one point in time but now they are closing accounts with no explanation or justified reason and keeping the earnings. Seems like a scam to me!

Date of experience: October 14, 2022
Oregon
1 review
0 helpful votes
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Overall a thumbs up
October 15, 2022

After 6 or 7 months I am averaging around $100 a month. I choose to shop in store and submit receipts for redemption via taking pictures of the receipt with the in app tool, except Walmart I just scan the bar code at the bottom of the receipt that I am redeeming. Out of the 50 or so receipts I have submitted I have had 3 issues where I hurried the picture taking and submitted either blurry or poorly lit pictures. Typically if there system didn't recognize one or two of the offers I just retake the pictures and submit them again. The few time that I have had to interact with there customer care the issues has always been resolved with the appropriate outcome.

Date of experience: October 13, 2022
Oregon
1 review
1 helpful vote
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Ibotta
October 12, 2022

I tried ibotta but quickly discovered I could NOT buy anything I don't need or want. I deleted ibotta from my phone only to find out they are going to charge me for not using them. Don't do it! Don't get suckered in by them. I tried to find a way out on their site but its like Ground Hog day. They make it impossible to opt out. No customer service to talk to. Very frustrating!

Date of experience: October 11, 2022