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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,537
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I'm very excited to get money back when the items bought is on Ibotta!

Date of experience: February 23, 2024
Virginia
1 review
0 helpful votes
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I've received emails from Ibotta within minutes of my check out advising me to go back and claim offers.

Date of experience: February 22, 2024
California
3 reviews
0 helpful votes
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I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.

Date of experience: February 22, 2024
Oregon
1 review
0 helpful votes
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First time getting cash back
February 23, 2024

It's been a little confusing learning to use the app, but I'm getting the hang of it and the reward is worth it!

Date of experience: February 22, 2024
Michigan
1 review
0 helpful votes
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Need more selection at BJ's
February 23, 2024

Overall, I've been fairly satisfied with Ibotta and my earnings through grocery, various retailers and restaurants. However, I don't understand why there are hundreds of offers available across many stores/retailers, such as Meijer, Kroger, Walmart, etc., but those same offers are not available for BJ's Wholesale Club—you only offer a handful, and I've noticed it's never for products like paper towels, toilet paper or laundry detergents—why is that?! I wish someone would look into that… needs to change!

Date of experience: February 22, 2024
West Virginia
1 review
0 helpful votes
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I keep trying but have little luck getting receipts to show up on Ibotta. I have tried since December and this is first one for almost 2 months. At least 10+ and Ibotta couldn't read them.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Nan! We have sent you a private message regarding this issue. Please let us know if you have any additional questions.
Thank you for your review, have a great day!

New York
1 review
0 helpful votes
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Good stuff
February 23, 2024

Just like the some of the stuff on here, but not all selections I like. Alcohol isn't my thing. Should be less?

Date of experience: February 22, 2024
Washington
1 review
0 helpful votes
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やらないと損する
February 23, 2024

いつも購入する商品が掲載されていることもよくあり、ibottaを利用するだけで本来獲得できない報酬が手に入ります。

Date of experience: February 22, 2024
Pennsylvania
1 review
0 helpful votes
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Love Rebates
February 23, 2024

I love getting rebates on products that I would buy anyway. I make my grocery list using the rebates available in the app. After shopping, I upload the receipt to the app, and receive rebates on some of the items that I buy. I can use the money for gift cards, or deposit the cash in Paypal or my bank accoung. It's a great program.

Date of experience: February 22, 2024
Florida
3 reviews
0 helpful votes
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Ibotta is great
February 23, 2024

I love getting cash back on products I am buying, anyway

Date of experience: February 22, 2024
Wisconsin
1 review
0 helpful votes
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Excellent customer service
February 23, 2024

Best response time. Gave positive correction to issue. Very helpful.

Date of experience: February 22, 2024
Kentucky
1 review
0 helpful votes
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I submit receipt and for the last few times it always comes back that they can't find the offers on the receipt when clearly they are on the receipt

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Teresa! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Florida
1 review
0 helpful votes
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Honest Site
February 23, 2024

I never worry about using this site. I have been using it for several years and never had a problem.

Date of experience: February 21, 2024
Wisconsin
2 reviews
0 helpful votes
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I have been using coupon apps for years to help supplement my son's college savings plan. I was not seeing the offers that I wanted on the app I was using prior to Ibotta so I did a little online research and found all roads point to Ibotta. I joined in January 2024 and already hit the 2000 club. Amount of deals and customer service is off the charts. If you link your Walmart Pay you don't even have to take a photo of the receipt when shopping there. It is all product your buying anyway so why not take the rebate.

Date of experience: February 17, 2024
Ohio
1 review
0 helpful votes
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Legitimate
February 14, 2024

Legitimate, it actually pays out, payout is fast. You can earn cash back not only for in-store, but also shopping online, with some stores you can even link accounts so don't have to worry about uploading the receipt. Highly recommend the app. Thank you Ibotta!

Date of experience: February 12, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks so much for your review Tonya, have a great day!

Illinois
1 review
0 helpful votes
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Great!
February 8, 2024

I have used ibotta on and off for a few years. I always have had a great experience. Even when I have issues with offers matching, I reach out and they never give an issue with fixing it. I have gotten some great deals through the flash deals. I would recommend screenshots and verifying the credits you receive because it does mess up and you will want to know the details if it does.

Date of experience: February 3, 2024
Colorado
1 review
0 helpful votes
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Missing Cash Back Again
February 8, 2024

Update: Ibotta reached out and fixed my current issue and gave me some troubleshooting steps. Thank you!

Date of experience: February 2, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks so much for your review! I am happy we were able to resolve this issue for you, have a great day!

Florida
1 review
0 helpful votes
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Scam
January 20, 2024

Total Scam! Stole my money! Do not use this app! When I tried to withdraw all of a sudden they couldn't accept receipts from money they gave me! SCAM! I double checked every item so I know it's bs!

Date of experience: January 20, 2024
Florida
1 review
1 helpful vote
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Ibotta has very sneaky small print rules... Should you forget to use the app for a short period of time, they secretly deduct $3.99 from your account on an ongoing basis... which is linked to your bank account and without any notice.

Date of experience: January 13, 2024
Indiana
1 review
2 helpful votes
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So disappointed
January 8, 2024

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Date of experience: January 7, 2024