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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I have had issues but they have been fixed.
It takes some time but they try to work with you.
Easy to use. I love getting money back for things I buy anyway. Oh, and the bonuses are like even more free money! Customer service if needed is fast!
Ibotta is easy to use. It usually has a least a few products I buy listed and has encouraged me to try different products that have good incentives.
I am constantly having issues with food lion. My card is linked, I tap shop when I go in the store and I use my loyalty card at check out. I bought the Purdue 5 count chicken breasts and did not receive the cash back.
Thank you IBOTTA TEAM for catching the item I missed on my last shopping trip! You are the greatest!
I've been using Ibotta now for a couple of years. It takes a few minutes before you go shopping to check off things or review updates on the app, but totally worth the small amount of time put into it. I catch myself sometimes buying something online, only to realize I didn't go through Ibotta! There's lots of businesses you can pick from to get money back, and very satisfying when you receive cash. There's a few glitches here and there, but it usually evens out.
I was missing cash back so I contacted Customer Service and they were very prompt in correcting the issue.
Your app is a mess its very hard to navigate and will not let me enter information
Hi Walter! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have a great day!
The reason why I would give Ibotta a 5-star rating is because I recently purchased a Two Good smoothie at Giant today, but I only got one smoothie, because I did not have time to purchase the second one, so I did not get that reward.
I love looking at ibotta I know Ivan get cash back.I look forward to my saving. Thank you.
When scrolling through the digital offering, why are the same items repeated over and over?
Hi Chris! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!
I've submitted receipts over the last few months with Acme deals that sometimes do not get recognized. I've scanned the items and still don't get cash back for those items. Today it was Post cereal that qualifies but I did not get the cash back. I do not have issues with ShopRite receipts.
Missing cashback has been disappointing especially I made a specific purchase for the reason. I checked the product upc for the offer before purchase but the cashback was missing.
Hi Sumi! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you
I typically love the cash back but recently I have been approved for money back and then a few days later they remove my credit. Not cool
We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!
I'm new and figuring how to link up some accounts could be easier. But let's face it, it's probably my fault for not doing it correctly!
Well, I am happy after getting my money back after writing multiple nasty letters, but I don't like having to waste my time doing this.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
After I scanned my receipt, one of my purchases was missing. I selected it and scanned the barcode. It was added immediately.
Bought 5 got credit only for 4 it happened a couple off times that ibotta only gives me credit for some items and not for all of my purchases
Hello Xochitl! Thank you for your feedback. I reviewed your account and it appears we were able to credit you the missing missing cash back via your help desk ticket on 2/23.
Thanks again, have a great day!
Love this app. You receive reimbursement fast and it is so easy to use!
Too hard to use! Wasting my time sitting here clicking on "deals". Then go to the store and Oh we can't give you that deal because the store offers you discounts through their app! Whatever! So far I've saved.20 🎉 and wasted 3 hours that I'll never get back 👎🏼
Hi Kimberly! We would love the opportunity to get more information so we can better resolve your issue! Thank you for your feedback and have an amazing day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Verna! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have a great day!