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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,532
value
506
shipping
181
returns
188
quality
372
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Amazing apps
February 26, 2024

Wonderful cash back/ very helpful for me being full time housewives. Thank you

Date of experience: February 25, 2024
Alabama
1 review
0 helpful votes
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It's hard to score points when you have to go back and use the QC code. After you have put your groceries away, you don't want to have to go and find the right merchandise.

Date of experience: February 25, 2024
Ibotta C. — Ibotta Rep
over a year old

Hi Melody! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Texas
3 reviews
0 helpful votes
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Love earning extra!
February 26, 2024

Only use in-store. Never think about it until I'm done. Love all the items that are included. Just wish when using it for Aldi, it would have their brands.

Date of experience: February 25, 2024
Washington
2 reviews
0 helpful votes
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Love This App.
February 26, 2024

Given that I have been using Ibotta for over 8 years, there have been very few hiccups in its processes. I have earned over $9,000 in rebates which have paid for vacations, Christmas shopping, and other necessary things. I have zero complaints!

Date of experience: February 25, 2024
Utah
1 review
0 helpful votes
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I'm missing cash from 2/16/24 receipt and from 2/21/24. For 2/16/24, missing $1.00 for buying 4 boxes of nature valley protein bars. I scanned my boxes nature valley barcodes and it said "match!" And then it showed the cash back was pending. When I checked it a day or two later the pending cash had just gone away with no email or any message saying why I didn't get the money. The same thing exactly happened with my receipt of 2/21/24($ missing, got a "match" on the bar codes, and then got that my case back was "pending", then "pending just disappeared in a day or 2 with no response or email from ibotta. I'm Missing $1.00 for buying 2 boxes general Mills cereal (rice Chex and corn Chex). Also missing $1.00 Ibottaversary bonus. The gen mills offer makes 3 offers fulfilled so I should get this bonus.
Unfortunately I get many emails Ibotta offers I can't use but no email and no cash back or any response to my request for cash for the offers I already fulfilled. PLEASE! I don't mean any rudeness, just pay me the $3.00 total which I'm owed!.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2024
Ibotta C. — Ibotta Rep
over a year old

Hello Kimberly! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

North Carolina
1 review
0 helpful votes
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More variety in items.
March 6, 2024

More availability on cashing in money earned. Being able to cash in for larger amounts. Raising the amount from 20.00$ to more of a choice.

Date of experience: February 25, 2024
Ibotta C. — Ibotta Rep
over a year old

Hello Deb! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Ohio
1 review
0 helpful votes
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Free money
February 26, 2024

I absolutely love Ibotta. All you have to do is scan a receipt or connect your store account to the Ibotta app and you get money back for items you need to buy anyways. I feel like I'm getting paid to shop.

Date of experience: February 25, 2024
Tennessee
1 review
0 helpful votes
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Quick Resolution!
February 26, 2024

I appreciate the fact that my issue was resolved quickly. My barcode wouldn't scan. The app wouldn't take the TC# either. I was credited within the hour after I submitted the ticket.

Date of experience: February 25, 2024
Georgia
1 review
0 helpful votes
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Babyboomer saving $$
February 26, 2024

Easy way to make a grocery list & save money! Give it a try! Dont think you will be disappointed

Date of experience: February 25, 2024
Wisconsin
1 review
0 helpful votes
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Don't like it
March 6, 2024

I don't like the fact that I have to buy what's listed. I don't shop that way. I like being able to scan my receipt and have the app find the products that match their listed products for me and then apply the credits. 👎 to time consuming.

Date of experience: February 25, 2024
Ibotta C. — Ibotta Rep
over a year old

Hi Jodi! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have a great day!

Georgia
1 review
0 helpful votes
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Getting paid to try new things!
February 26, 2024

Ibotta is so easy to use and helps me try new things, while also getting cash back. I love trying to complete bonuses, and the $ transfer is so easy. I always encourage my friends to use the app

Date of experience: February 25, 2024
Illinois
1 review
0 helpful votes
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Fair & straightforward
February 26, 2024

Ibotta is a great supplemental tool for our family! We get cash back on stuff we're buying anyways. Ibotta also makes it more likely for our home to buy name brand when the cash back evens out towards the generic price. We also use ibotta when it comes to trying things we typically wouldn't consider spending the money on because newer items tend to have a higher value cask back offer.

Date of experience: February 25, 2024
New Mexico
1 review
0 helpful votes
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This is a terrific app.
February 26, 2024

As long as I have used this app, I have made some real money. No, I'm not going to retire early, but it has helped in some emergency situations.
They have made actual improvements over the years.
I love this app. You will too if you try it out.

Date of experience: February 24, 2024
Florida
2 reviews
4 helpful votes
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I have had issues but they have been fixed.
It takes some time but they try to work with you.

Date of experience: February 24, 2024
Tennessee
1 review
0 helpful votes
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Free money
February 26, 2024

Easy to use. I love getting money back for things I buy anyway. Oh, and the bonuses are like even more free money! Customer service if needed is fast!

Date of experience: February 24, 2024
Texas
1 review
0 helpful votes
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Easy way to earn a little extra money
February 26, 2024

Ibotta is easy to use. It usually has a least a few products I buy listed and has encouraged me to try different products that have good incentives.

Date of experience: February 24, 2024
South Carolina
2 reviews
0 helpful votes
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Missing Cash Back
March 6, 2024

I am constantly having issues with food lion. My card is linked, I tap shop when I go in the store and I use my loyalty card at check out. I bought the Purdue 5 count chicken breasts and did not receive the cash back.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2024
Ibotta C. — Ibotta Rep
over a year old

Hi Verna! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have a great day!

South Carolina
1 review
0 helpful votes
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Missed points
February 26, 2024

Thank you IBOTTA TEAM for catching the item I missed on my last shopping trip! You are the greatest!

Date of experience: February 24, 2024
Alabama
1 review
0 helpful votes
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Worth It!
February 26, 2024

I've been using Ibotta now for a couple of years. It takes a few minutes before you go shopping to check off things or review updates on the app, but totally worth the small amount of time put into it. I catch myself sometimes buying something online, only to realize I didn't go through Ibotta! There's lots of businesses you can pick from to get money back, and very satisfying when you receive cash. There's a few glitches here and there, but it usually evens out.

Date of experience: February 24, 2024
Maryland
1 review
0 helpful votes
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I was missing cash back so I contacted Customer Service and they were very prompt in correcting the issue.

Date of experience: February 24, 2024