IbottaReviews 6,634

I purchased 2 scott toitet tissue and I only got credit for 1 even though it says 2 this has happened before

Hundred percent on board i'm happy with it it's easy and fun

First of all every time I have a problem using my Ibotta app, customer service always gets back with me promptly. This time I needed them because for some reason my receipt will not scan and most of the time I can use the TCP number but for some reason this time it wouldn't take that either and I knew I had about $22 sitting there that I wanted! I wrote in and first thing in the morning someone responded to me asked me for a little more information which I provided and 10 minutes later my issue is solved my money was credited to me and all was well!
These people know what they're doing they're great at it and they're always polite and as helpful as they can possibly be and it's greatly appreciated. I personally come from a customer service background 30 years in retail management so I have high expectations when it comes to customer service and a Ibotta reps have always exceeded those expectations.

.Good response time after receipt was uploaded and my account was credited. Nice to be rewarded for buying different products.

Fifty seconds of choosing what you want and you get money back automatically. I am almost at the $200 total earned.

Once again I was not properly credited for two multiple items at Safeway. The Safeway receipt now lists multiple purchases of the same item in the same line, with the numeric indication of the number of items. Receipt submission does NOT get this right, despite my scanning each item purchased. I requested the missing cash back following procedure in the app, again scanning each additional item as requested and approved. Yet, even the review does not give me the credit earned. Once again, I have to go through the process of requesting the additional money owed, first going through the ridiculous routine with the unintelligent Chat bot. IBOTTA, FIX THIS RECURRING, FRUSTRATING PROBLEM!

Ibotta is the only cash back app that I use, bc it is easy and convenient. I love being able to link my cards and not worry that I forgot to redeem after shopping. I love that it's not only groceries, but some of my favorite other brands as well. I love letting my money add up for a year and using it on either big Christmas gifts or towards our family vacations. I've bought kayaks with my extra money, as well as Apple Watches, bought my family of 4 an all day excursion on a Ranch out west during our Outwest Roadtrip, and lots of other little things.

I should have gotten additional cash back for: (2) tastykake = $.45
This happens more than it should with a linked store card.

Ibotta found an item I purchased but did not claim. Great customer service.

I'm getting more comfortable using but I'm still pretty confused about a few things.
Ie: are all receipts scanned? Am I correct that I can get.10 per receipt? Can't find the camera to use on receipts...

Seems like every time I shop at dollar general, there's an issue... Missing items, they don't carry it, something. Items disappearing while I shop... Just never had these issues before. So now I have wasted money.

I love how the app helps me find the deals that are most relevant to me and what my family needs. It is nice to use the different promotions to try something new that is similar to what I currently purchase. I have recommended it to several friends and family members.

Horrible! Only received.25 cents instead of the full 2.50 I should have gotten, so disappointing I will be sure and tell my friends as well that you people are not giving the correct amounts back, maybe we should ALL delete app all together!

Everyone who shops should have this app. It is easy to use, tracks your cash back immediately, and even alerts me if I purchased something but did not add it myself. I even set a goal before using the cashback for a special purchase, for example.

You earning add up very quickly.
Ibotta has a lot of the Name Brand items I usually buy.