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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Hard to get points
March 12, 2024
Updated review

It is very difficult to get points. It rejects a lot of pictures of receipts but it's nice getting points for products

Date of experience: March 1, 2024

A LOT OF WORK
December 15, 2021
Previous review

Ibotta can be a lot of work and if you don't read the fine print you can buy the wrong product and get nothing for it. On the other hand I love the free money that you can get from getting things you would normally purchase anyway.

Date of experience: December 14, 2021
North Carolina
2 reviews
0 helpful votes
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Points achieved
March 12, 2024

They did an awesome had some deals. Ibotta wouldn't load at grocery store. Added when I got home. It was saying nothing different in cash back. Took picture of receipt said receipt already been process. But ibotta and their awesome customer service catch it. Thanks ibotta you did good.

Date of experience: March 1, 2024
Georgia
1 review
0 helpful votes
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Name brands only
March 12, 2024

Issue is if I buy store labeled products I don't receive any cash back. This is a challenge at Aldi and other stores that do not carry a lot of name brand products. Other than that, no issues.

Date of experience: March 1, 2024
Kansas
1 review
0 helpful votes
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Awesome
March 11, 2024

Always respond for any questions I have.easy to use. Cash back always on time

Date of experience: March 1, 2024
Florida
2 reviews
0 helpful votes
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I was discouraged for a while. But I can push on but that hurt. Please review my dismissed receipt.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Pennsylvania
1 review
0 helpful votes
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Cash back
March 11, 2024

My purchase at Walmart was $348 with a 2% online cash back, but I only got 1% back

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Blessing
March 11, 2024

I enjoy using Ibotta because it has saved me so much money since I first started using the app. Especially during inflation times when every penny counts. I earn money on items I am already buying. Ibotta is life changing and will never stop using it.

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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Fácil de usar y reembolsos super super rápido. Muy agradecida. Y feliz 😀. No te arrepentirás de usar esta app la recomiendo al 100%

Date of experience: March 1, 2024
District of Columbia
1 review
0 helpful votes
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Helpful way to save money
March 11, 2024

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

Date of experience: March 1, 2024
South Carolina
1 review
0 helpful votes
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Love iBotta!
March 11, 2024

IBotta is an awesome app! Love it!
Purchased a different kind of milk the other day and didn't even think about checking the app. You checked my receipt and noticed the item was not checked. I appreciated so much you bringing it to my attention by email.
Thanks to the iBotta team I received $1.75 back!
Thanks again!

Date of experience: March 1, 2024
Arkansas
1 review
0 helpful votes
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Love this money saving app
March 11, 2024

A must app to have when shopping at what ever stores you do your shopping

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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A good App to save money
March 11, 2024

I am pleased with this app it takes a lot of planning ahead but in;t;he end it pays off

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Greatest All Time Rebates
March 11, 2024

Easy to use and best rebates ever on a large selection of brands.

Date of experience: March 1, 2024
Colorado
1 review
0 helpful votes
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Ibotta products
March 11, 2024

The app is easy to use however the products that are being offered are not as good as they used to be.

Date of experience: March 1, 2024
Georgia
1 review
0 helpful votes
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Review Ibotta
March 10, 2024

I'm surprised how quick and easy Ibotta is to use. Cash is credited almost immediately.

Date of experience: February 29, 2024
California
2 reviews
1 helpful vote
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Very Helpful and Honest
March 10, 2024

I thought I was right, but it turns out I was definitely wrong. It was kindly explained to me that, which made a lot of sense. I am very grateful for Ibotta for taking the time to explain to me. Five Stars for sure. Excellent Service.

Date of experience: February 29, 2024
Colorado
1 review
0 helpful votes
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Love the ibotta
March 10, 2024

Helpful to have a little extra savings to use when I need it.

Date of experience: February 29, 2024
Illinois
2 reviews
0 helpful votes
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My thoughts
March 10, 2024

I like ibotta but your redeem process is a pain when you have to use a reciept.

Date of experience: February 29, 2024
Texas
1 review
0 helpful votes
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Happy-go-lucky
March 10, 2024

Very easy to use and customer service will help with any issues thank a lot

Date of experience: February 29, 2024
Florida
1 review
0 helpful votes
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Hice 3 compras y me salió bien
March 10, 2024

Desearía que incluyeran más alimentos y artículos del hogar

Date of experience: February 28, 2024