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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta has great customer service! They are always willing to correct problems that may arise. Chris trial is very helpful and professional!
I have saved a lot of money with Ibotta. If I happen to miss adding an item to my list and I bought it they will catch it and remind me to add it. If I ever have an issue with missing cash they were always quick to remedy it.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
My receipt kept saying already submitted when it wasn't. Long story short the Ibotta team quickly helped solve my problem and helped me get my earnings. They were very respectful and kind.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I recently ran into an issue where my account wasn't linked before my shopping trip and I emailed support with my receipt and they fixed the issue and gave me the cashback. They have great customer service and was easy to work with. I love Ibotta and it gives me extra Xmas Money each year to spend.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was unable to claim an offer due to a technical issue. My offer was added quickly and in a way where I even earned a bonus that I was unaware of.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I noticed I didn't get paid for a particular product I purchased. I sent an email to Ibotta through their site and explained the situation. Within a day they got back to me. After that, they deposited the money right into my account. Wonderful customer service very fast.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was not granted any cashback from Ibotta on a product I had purchased, so I contacted them and they had the problem resolved the next day! It's not the first time I've had to contact them and they've always been extremely helpful.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I will say, I love Ibotta. I have been using it for a couple of years and it is the easiest and most convenient. I had a problem with not receiving a bonus initiative and I was able to email the care team with my issue and they credited my account within 48 hours. I will say I was a little difficult finding where to email them with a problem, but once I got there it was easy.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
There was a coupon on the box of pizza I purchased. I didn't know that if I used it I would lose my Ibotta savings. The coupon was $1.00. Ibotta savings was $1.50
So I lost that, plus. 10 on any frozen pizza and my $5 for completing the bonus. I still
Should have gotten. 10 and the bonus. Ibotta is getting more and more difficult to use. I also don't get my rewards when I shop at Weis and my card is attached.
There was a coupon on the box of pizza I purchased. I didn't know that if I used it I would lose my Ibotta savings. The coupon was $1.00. Ibotta savings was $1.50
So I lost that, plus. 10 on any frozen pizza and my $5 for completing the bonus. I still
Should have gotten. 10 and the bonus. Ibotta is getting more and more difficult to use. I also don't get my rewards when I shop at Weis and my card is attached.
I had a missing bonus and the person who answered my request almost immediately credited my account with the extra 1.00. Just had to snap a picture of the product and send it to them.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The representative, Angelo was
helpful and explained why the situation occurred and credited my account with the missing cash back.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm just getting really into using the Ibotta app. I have really enjoyed seeing the balance grow. Of course being new, I have had a few issues. I contacted customer service and they helped me resolved all my issues and gave me great advice on what to do.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I saw the offer from Ibotta for $2.00 back for each Body Armor Flash IV bottle, up to 5, and I was able to pair it with a great sale at Walgreen's. I love how easy Ibotta is to use, and how fast I got the rebate! Thanks, Ibotta!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Marko, your customer care associate, was amazing! He took the time to help me work through a tricky connectivity issue and was incredibly thorough throughout the process. He even went the extra mile, doing additional research to get my account back up and running. I can't thank him enough for his patience and dedication!
Jill
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been a member of Ibotta's community for many years. It is the first app I check with I am planning to shop. They offer great incentives for when I am shopping. I have tried many new products for free or at a great price from the offers I find in the app, as well as for many products I have purchased before. Their customer service team is top notch in answering questions and resolving issues in a timely manner. I am very happy with Ibotta.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Not only Ibotta is a legit cash back app, their customer service is also excellent. I was having trouble logging into my account, customer service rep resolved it within two days! Great cash back app!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I purchased something after the app told me it was eligible for cash back and once I got home, I noticed I didn't receive the promised cash back. I put in a ticket and the following day I was told the cash back would be added manually, which it was. Then I received another message saying it would have to be reversed because it wasn't an eligible purchase. Luckily I had a picture of the app stating the product bar code matched the offer, so the cash back was returned. It was a lot of confusion for no good reason but I appreciate that it didn't take long for the problem to be rectified.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with my account and reported the problem to Ibotta support. Within a day, issue was resolved and amicable solution was offered. I would definitely recommend Ibotta to friends and family.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I usually enjoy Ibotta, I hate using it for online ordering! I never get what I think I will when I order online! 😩. I tell everyone about Ibotta and don't usually get the refer a friend because I tell strangers in line at the store, I tell sales clerks, I tell the waitress etc... I work hard on Ibotta looking for the right deal etc. but I hate that when you bring it to the attention of Ibotta that they missed something you literally have to fight for a few dollars. I have a friend who has Ibotta and she stops using it periodically because she gets so frustrated! 😩
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Las 2 veces que solicite ayuda me la brindaron y solucionaron muy bien, eso me gusta mucho.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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