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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Buena
March 16, 2024

Esta bien solo q Aorita me falta dinero en un resivo espero y me ayuden gracias

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2024
Arizona
1 review
0 helpful votes
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Disapointed
March 16, 2024

I never had any complain, but now, this is the 2nd time, I don't get a rebate and I scaned the item before purchase, the first purchase, it showed a total includin it, but it didn't get aprooved, same thing on the second one, it jus didn't show im my total to received. Same Item Downy unstapables, $5.00 each

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2024
Ohio
1 review
0 helpful votes
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I have to check the deals at several different stores before I go shopping. It takes me a little more time.

Date of experience: March 5, 2024
North Carolina
1 review
0 helpful votes
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10 de 10 ibota
March 15, 2024

Es la mejor es la única aplicación que uso y eh logrado ahorrar en muchos productos

Date of experience: March 5, 2024
Illinois
1 review
0 helpful votes
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Customer service rocks!
March 15, 2024

Customer service replies are super fast and helpful!

Date of experience: March 5, 2024
Florida
1 review
0 helpful votes
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I extremely love it,recommend %100
March 15, 2024

I just love it.i love to go shopping, and now that I can get cash back it's much better and fun.satisfying

Date of experience: March 5, 2024
North Carolina
4 reviews
0 helpful votes
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Easy to use
March 15, 2024

I pick out items I want to buy or will buy in the near future. I shop and get money for that, I link my stores to Ibotta and no hassle.

Date of experience: March 5, 2024
North Carolina
1 review
0 helpful votes
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Not my favorite app.
March 15, 2024

Getting harder to scan purchases. Having to re-enter sales slip several times when it looks fine on my phone.

Date of experience: March 5, 2024
Texas
1 review
0 helpful votes
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Money saver
March 15, 2024

You charged me for not using my account when I have been using my account.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2024
Minnesota
1 review
0 helpful votes
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Not very user friendly. Does not allow me to add very many offers.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
South Carolina
1 review
0 helpful votes
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Ibotta is quick solving problems.
March 15, 2024

I wasn't given my cash back that I thought I should had gotten. Apparently I didn't add it in my offers before I went shopping, but I was sure I thought I had

Date of experience: March 4, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Shannon! Thanks for taking the time to leave a review! Your feedback is greatly appreciated and helps us to improve our services!

Florida
1 review
0 helpful votes
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I have been using Ibotta for a few years without any issues total Earnings around $400 I will definitely continue to use the app, also referred a few people with no issues.

Date of experience: March 4, 2024
California
1 review
0 helpful votes
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Quick and easy customer service
March 14, 2024

I recently contacted Ibotta with missing cash back for a deal. My experience with Ibotta customer service is pleasant. They solve the problem quickly.

Date of experience: March 4, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Quyen! We’re thrilled to hear about your positive experience! Thank you for taking the time to share your feedback.

Florida
1 review
0 helpful votes
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I Didnt get another coupon
March 14, 2024

I got bars the perfect bar layers I was supposed to get 2.48 for 2 qhen I was going to do it dissapence the coupon.i checked in the store.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
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This is a rip off
March 14, 2024

I will never use this app again its a big rip off they allow you to make purchases and then don't give you a pay out.

Date of experience: March 4, 2024
Arizona
1 review
0 helpful votes
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Too many errors
March 14, 2024

I am so tired of having to ask for a review. I deliberately have Ibotta items on 1 receipt. I bought 2 different Bumble Bee tuna to complete the $7 bonus and originally they were accepted as two required items. When I was finally credited, it was changed. This happens 2 out of 5 times!

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Texas
1 review
0 helpful votes
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I love IBOTTA!
March 14, 2024

Thank you Ibotta for making saving money easy. I'm new to Ibotta and I'm hooked!

Date of experience: March 4, 2024
Texas
1 review
0 helpful votes
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Hard to contact help
March 14, 2024

Most if the time I feel like it's hard to contact help without going through things that may not pertain to my situation.
I have earned a good amount of cash back, so I will continue to use.

Date of experience: March 4, 2024
Pennsylvania
1 review
0 helpful votes
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Thumbs up
March 14, 2024

Thumbs up positive. User friendly. Having success ful experience

Date of experience: March 3, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Mary! We’re thrilled to hear about your positive experience! Thank you for taking the time to share your feedback.

Tennessee
1 review
0 helpful votes
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Works smoothly.
March 14, 2024

Credit was quick and even when I got something I did not add to this app it let me know so I could claim the money back. Smoothest app I've tried to use for money back yet!

Date of experience: March 3, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Cindy! Thanks for taking the time to leave a review! Your feedback is greatly appreciated and helps us to improve our services