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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Extra $$
March 29, 2024

I love it! Super easy to use and i spend the cash on fun things!

Date of experience: March 19, 2024
Pennsylvania
1 review
0 helpful votes
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Wish there were more..
March 29, 2024

Love ibotta just wish there was more choices like store brand items an everyday items that don't cost ppl an arm and a leg to buy.maybe work with the stores to offer their brands more

Date of experience: March 19, 2024
Ibotta C. — Ibotta Rep
over a year old

Hello Rebecca! We understand your frustration about limited or reasonable offers. We are continuously working with brands to bring you the very best offers available. We have taken your valuable feed back and will be using it to improve our services. 3/19/2024

Texas
1 review
0 helpful votes
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Customer Service Was Wonderful.
March 29, 2024

First off I just wanted to say I love Ibotta.
Second, Ralph I. In the customer service department was helpful and kind, made the whole process very simple.
Thank you to Ralph!

Date of experience: March 19, 2024
Michigan
1 review
0 helpful votes
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Ibotta seeks 100% satisfactioin
March 29, 2024

I have interfaced a few times with Ibotta. Most recent is getting my money from them. They assured me that they will have a program in place for getting my money.

Date of experience: March 19, 2024
Missouri
1 review
0 helpful votes
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Great customer service!
March 29, 2024

Sometimes the app doesn't recognize things that it should, but the Ibotta team has always resolved my concern!

Date of experience: March 18, 2024
Ohio
1 review
0 helpful votes
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Everytime I submit a giant eagle reciept - either your computer or your reps can't tell how to read that it's a sale from a coupon! I will shop the sales then use ibotta! Cause it's better than their coupons! But yous always think when the sales price comes off it's couoons! Smdh! So I have to send the sales ad pic to you to show you. 🙄 your policy says nothing about not being able to shop sales! And when I submit it- I never get full money back. Like on this. I scanned receipt. It said 3 General Mills cereal bars. I had actually got 12 all together…. But 6 of these kind! So I had all 5! So I put 5! It said pending …. Waited all evening. Lol. Then see you for cash…. Only to see I got paid for 4. Hahahaha. Like what the world! Smh! Why? I think ibotta should offer me a job from home. Cause I'm really good at matching the sales up with deals.i think.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
New York
1 review
0 helpful votes
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Love IBotta
March 29, 2024

I have been with them for years.I get the Gift Cards that I Earned.It is Fun to Me.

Date of experience: March 18, 2024
Pennsylvania
1 review
0 helpful votes
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The best app ever.
March 29, 2024

I really like it cause i get my savings right away and if am missing any offers that i missed checking it will let me know and it will add it. I appreciate that, cause every penny counts.

Date of experience: March 18, 2024
North Carolina
1 review
0 helpful votes
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Great to get immediate cash back!
March 29, 2024

Positive experience to save!
It is nice to receive immediate cash back!

Date of experience: March 18, 2024
South Carolina
1 review
0 helpful votes
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I made an online purchase with rebate. I did not get the full rebate initially and reached out to the help center. I expressed my disappointment and the team make it right and gave me the rebate I expected!

Date of experience: March 18, 2024
Pennsylvania
1 review
0 helpful votes
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Helpful staff
March 28, 2024

Gabriel,Sabin,Thomas all are good always very helpful I like using ibotta such wonderful app for saving money

Date of experience: March 18, 2024
Florida
1 review
0 helpful votes
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Problem solved
March 28, 2024

I had an issue pop up a few days after a purchase where points were taken away after they had been approved. I couldn't reach out through my transaction because the items were incorrectly marked as ineligible so when i pressed missing cash back i couldnt resubmit those items. There was no other way to contact support so I went through the chat bot in the help page and asked it for a person several time until it gave me the option to write in to a team member on my own. I reached a team member who didn't understand my original complaint but happily granted me 2 dollars however my issue was unresolved. I reached out again and thankfully a team member named jovie contacted me, she reviewed the transaction, in which she recognized and solved the issue. Thank you Jovie for being thorough!

Date of experience: March 18, 2024
New York
1 review
0 helpful votes
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Wonderful customer service!
March 28, 2024

This app has wonderful cash back offers! And the customer service is exceptionally helpful when technology decides to be finicky

Date of experience: March 18, 2024
Missouri
1 review
0 helpful votes
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Great customer service
March 28, 2024

Fast responses and received great customer service today!

Date of experience: March 18, 2024
West Virginia
1 review
0 helpful votes
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Great reminder!
March 28, 2024

I appreciate the email letting me know I had an item available for a rebate. Thank you so much!

Date of experience: March 18, 2024
Illinois
1 review
0 helpful votes
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I have repeatedly sent emails regarding the fact that my account is temporarily locked for my protection and to contact customer service. I have done so over 10 times and no response. I have worked hard for these earnings and I'm highly disappointed.

Date of experience: March 18, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Illinois
1 review
0 helpful votes
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Waste of my time.
March 28, 2024

The receipt clearly showed 10 yogurts purchased but i then had o manually scan each container and this happens more often than not.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Virginia
1 review
0 helpful votes
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A little confusing app
March 28, 2024

I just started using this app about two weeks ago. The part I don't understand is where you choose your grocery store and select "shop", which is what I did. Twice it's said it's for "any" receipt and will work with your loyalty number. This is not working.
I love the concept, and love to save money on things I buy normally.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
North Carolina
1 review
0 helpful votes
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Thank you!
March 28, 2024

No fuss! I had an issue and you fixed it, very easy. Thank you!

Date of experience: March 18, 2024
South Carolina
1 review
0 helpful votes
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Rewards missing
March 28, 2024

Sometimes an item you bought doesn't get credited for whatever reason. And sometimes it can take some repeated prodding to get it done. But it's most often resolved satisfactory. The problem is when it doesn't complete a bonus even when they credit $$$$ money for the item. All in all, kudos 👏 for the customer service representatives doing a mostly thankless job.

Date of experience: March 18, 2024