Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really love this app! Very easy to use and you can save a lot with it!
Well sometimes y'all are alright but James s is amazing
Unmute, the coupon in, I've gotten pretty good with it at CBS in with everything that has been going on my health. These cash back discounts make up a large portion of our finances in which I cannot contribute because I'm disabled
Sometimes offers go as they should. Today, and this is about the fifth time this has happened, I checked going into the store. Offer was there, I bought the item. When I submit the receipt offer has disappeared.
Fetch works consistently.
As you can see on the receipt, I bought 4 coffee mate. Pls send me the.50
Enjoyed the site! Would like to see some Nice'n Easy hair color products. Also, would be nice to have some restaurant credits when eating out. Overall, nice experience!
Problem with password reset, not receiving reset link. They never gave up until my issue was solved. Very quick response and you could tell they cared
I love Ibotta! I get cash back on things I would have purchased anyway. I have had a couple small glitzes which their care team resolved quickly and makes me happy.
A blessing in disguise this Ibotta app. It helps me save and earn real cash. Really helps me a lot. Thank you so much and i want to salute their customer service team. All are great and very respectful responsive. As in ALL Kudos 👏👏
I received and email today letting me know that I had an item eligible for cash back, but I hadn't clicked it before shopping. I was given an extra chance to click it and get cash back. Allowing me to click it is going above and beyond. Thanks!
When you are already going to purchase things anyway, why not get cash back? It only takes a few minutes to add items from the grocery store you will be shopping and then you just upload your receipt. Online shopping, just go through the ibotta app. There are so many restaurants, services, online shopping, and so much more. If I would remember to use it each time I was about to make a purchase, I would have gotten so much more back.
I purchased only one (1) Carbons stain devil. Tried to correct the mistake but it credited me for five purchased. Please fix.
I needed to update my email because the old one doesn't seem to receive email verifications. Aira R was very helpful in solving the issue.
I have been using Ibotta for many years. It's easy to use (contrary to popular belief) and to utilize. I save my $$$ & get gift cards for Christmas. The Ibotta Care Team are very responsive. I love Ibotta!
I was having an issue with uploading a receipt and reached out to the customer service desk. It was immediately addressed and resolved. Excellent service!
Ibotta allows me to save money on products I buy normally and new products I can try at a reduced price.
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.


Thanks for your feedback! We've reached out to you directly to request more information about your issue. Please check your messages and let us know if we can assist you further. Thank you!