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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,534
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Excellent customer service!
March 31, 2024
Updated review

I really love this app! Very easy to use and you can save a lot with it!

Date of experience: March 21, 2024

Hello
March 30, 2024
Previous review

Thank you so much the issue was successfully taken care of it.

Date of experience: March 20, 2024
Alabama
1 review
0 helpful votes
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Well sometimes y'all are alright but James s is amazing

Date of experience: March 21, 2024
Missouri
1 review
0 helpful votes
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Greatly happy
March 31, 2024

Unmute, the coupon in, I've gotten pretty good with it at CBS in with everything that has been going on my health. These cash back discounts make up a large portion of our finances in which I cannot contribute because I'm disabled

Date of experience: March 21, 2024
Rhode Island
1 review
0 helpful votes
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Good sometimes. Awful at others
March 31, 2024

Sometimes offers go as they should. Today, and this is about the fifth time this has happened, I checked going into the store. Offer was there, I bought the item. When I submit the receipt offer has disappeared.
Fetch works consistently.

Date of experience: March 20, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to request more information about your issue. Please check your messages and let us know if we can assist you further. Thank you!

California
1 review
0 helpful votes
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Always missing a cash reward
March 30, 2024

As you can see on the receipt, I bought 4 coffee mate. Pls send me the.50

Date of experience: March 20, 2024
Indiana
1 review
0 helpful votes
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Easy
March 30, 2024

I really like this app it is super easy to.use and cool that you can get Cash back on items you need.

Date of experience: March 20, 2024
Florida
1 review
0 helpful votes
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I like it.
March 30, 2024

Enjoyed the site! Would like to see some Nice'n Easy hair color products. Also, would be nice to have some restaurant credits when eating out. Overall, nice experience!

Date of experience: March 20, 2024
Georgia
2 reviews
0 helpful votes
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Fast response
March 30, 2024

Problem with password reset, not receiving reset link. They never gave up until my issue was solved. Very quick response and you could tell they cared

Date of experience: March 20, 2024
Louisiana
1 review
0 helpful votes
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I love Ibotta! I get cash back on things I would have purchased anyway. I have had a couple small glitzes which their care team resolved quickly and makes me happy.

Date of experience: March 20, 2024
Hawaii
1 review
0 helpful votes
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The best ever saving app
March 30, 2024

A blessing in disguise this Ibotta app. It helps me save and earn real cash. Really helps me a lot. Thank you so much and i want to salute their customer service team. All are great and very respectful responsive. As in ALL Kudos 👏👏

Date of experience: March 20, 2024
North Carolina
1 review
0 helpful votes
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Ibotta has great customer service!
March 30, 2024

I received and email today letting me know that I had an item eligible for cash back, but I hadn't clicked it before shopping. I was given an extra chance to click it and get cash back. Allowing me to click it is going above and beyond. Thanks!

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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I absolutely love ibotta!
March 30, 2024

When you are already going to purchase things anyway, why not get cash back? It only takes a few minutes to add items from the grocery store you will be shopping and then you just upload your receipt. Online shopping, just go through the ibotta app. There are so many restaurants, services, online shopping, and so much more. If I would remember to use it each time I was about to make a purchase, I would have gotten so much more back.

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Excellent
March 29, 2024

This is the best thing for me thank you very much.

Date of experience: March 19, 2024
Kansas
1 review
0 helpful votes
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Great
March 29, 2024

Awesome customer service and very helpful from start to finish

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Very helpful
March 29, 2024

Very easy to use and everything got resolved quick

Date of experience: March 19, 2024
Wisconsin
1 review
0 helpful votes
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Too many items
March 29, 2024

I purchased only one (1) Carbons stain devil. Tried to correct the mistake but it credited me for five purchased. Please fix.

Date of experience: March 19, 2024
Illinois
1 review
0 helpful votes
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Email update
March 29, 2024

I needed to update my email because the old one doesn't seem to receive email verifications. Aira R was very helpful in solving the issue.

Date of experience: March 19, 2024
Georgia
1 review
0 helpful votes
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Best saving plan for Christmas
March 29, 2024

I have been using Ibotta for many years. It's easy to use (contrary to popular belief) and to utilize. I save my $$$ & get gift cards for Christmas. The Ibotta Care Team are very responsive. I love Ibotta!

Date of experience: March 19, 2024
Rhode Island
1 review
0 helpful votes
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Help desk did an excellent job
March 29, 2024

I was having an issue with uploading a receipt and reached out to the customer service desk. It was immediately addressed and resolved. Excellent service!

Date of experience: March 19, 2024
Florida
1 review
0 helpful votes
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Ibotta allows me to save money on products I buy normally and new products I can try at a reduced price.

Date of experience: March 19, 2024