IbottaReviews 6,648

I was having a problem entering a receipt for a purchase while using Ibotta. All it took was a short email with receipt attached and within hours the funds where applied to my account. I am 65 and not computer littered but they couldn't have made this more easy for me.

Thank you for your help with my issue. Highly satisfied.

Easy to use. Processing is fast and accurate. And it doesn't take long to earn enough to cash out.

I purchased 5 items that had a rebate expiring in 1 day. A couple of hours after purchasing I submitted my receipt and it said there were no offers. I looked under my list for the item, and it was completely gone! I was shocked. I contacted Ibotta to find out what happened to the rebate. They Informed me that any rebate could be stopped at any time. They were gracious enough to award me for $10 I would have gotten from the rebates. Thank you so much. It is much appreciated.

I help my senior citizen mom with her account because she is not good with technology. She doesn't really use it. We have the same first and last name and live at the same address. I was also trying to open one for my father. Instead of doing it on their computer or phone. I did it on mine since we were out shopping. Well, apparently you can't do that. Fine, I have tried explaining this over and over again. My mother and I have offered to send in IDs that we have the same address and name. We have asked for confirmation on how to proceed if we open accts on their own devices. We just keep getting robots sending us the terms for Ibotta. I get your terms. But, lets face it. Ibotta disciminates against disabled and elderly people that have a hard time getting to the store. They make it hard to use their system for pick up orders and delivery. But, when you are being upfront about the mistake and offering evidence to show how the mistake was made. No one wants to even take a look. Shame on Ibotta. I brought this up in the begininng of opening my acct since I have health issues also. But, ibotta doesn't care.

I use ibotta regularly and shopped as I normally did. This one peticular store does the submitting of the receipt and offer so I expected the refund to show up in my account. They then sent an email saying I missed the cash offer to go onto the app and resubmit the offer, even though there is no way to the customer to submit the receipt. I then replied to the email to which they asked for a picture of the receipt, that they had already received and a picture of the offer. They denied to pay it saying:

There are a few reasons why your Ibotta cash back might not have gone through:
Your purchase was made at a 3rd party retailer instead of Food Lion.
You may have used discounts or promotions not provided by Ibotta during your purchase.
Other discount apps or websites running in the background might have interfered with the Ibotta and retailer connection.
The Ibotta link may have expired before your purchase was completed.

None of these applied. They wouldn't give me a straight answer and stopped responding to my emails. Nice way to treat a long time customer.
UPDATE: They added the money to my account. Why didn't they do that in the first place?

Coupons easy to use at all stores. Excellent quality of products.