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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Example-I bought an 18 pack of pedigree wet dog food in the packets and it was turned down. This is not the first time this has happened. It's become the norm now to have products rejected.
I have made many times more money with Ibotta than any other earnings app. I go for a big Walmart haul on my days off. I can get a version of something I was already planning to buy, but with $1, $2, $5, sometimes $10 back! When I cashout, I place 20% into a tax withholding cushion account, and then the remaining 80% can be used for WHATEVER YOU WANT. Currently, I'm interested in acquiring as much Bitcoin and Algorand as possible before the upcoming BTC Halving! You guys have catapulted my finances out of the depths of despair. I can't wait to see how much cashback I can get when I'm ready to get a new laptop for bookkeeping work! Thank you!
I don't like the linked account. I don't have time in the store to look through everything and I purchase things that I didn't know had cash back and they are marked. Then I miss them because my receipt automatically goes through because of being linked. I like to look through it at home after I purchase to see if I missed anything.
This has become my favorite rebate app! Try it, you won't be sorry.
Always good customer service. Issues resolved in a timely manner with professionalism.
People have to look over the submissions better so I don't have keep resubmitting them.
Hello Jane! Thank you for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Y'all, look, if a guy down here in the bayou land of "LOUSY-ANA" says that, this thing is fanfriggintastic and easy to use, y'all need to pay attention, cause I ain't that smart.
The offers are never for what I use. It's always some off brand stuff. I can earn money only once in a while. I forget how hard it is to do. I have downloaded the app several times and deleted it. I tried to upload a receipt and it said it was past the date of 3/23. The date on the receipt is 3/23. I don't get it.
Hello Stephanie, We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!
Never had a real problem with anything. When I did it was fixed right away.
I recently had a little difficulty with an Ibotta offer which was resolved immediately after contact with them. Thank you! I really count on the savings your organization provides my family.
Really appreciate receiving a notice when I've missed a cash back opportunity!
Agents were very responsive and resolve the issue quickly. Also got a friendly feeling through the correspondence
More commonly used foods types. Nit so much with buy two and some use products by can't afford two at one time.
It is hard to submit receipts they do not fit like the app wants it to,
I had a slight delay in my credit but Ibotta responded quickly to my complete satisfaction. I love using Ibotta!
Very efficient friendly customer service. They get back to you quickly.
I just made a big purchase on Walmart online. I did not get money back for Luvs diapers. I chose the item on the Walmart ibotta page and I did not get cash back.
Thank you Ibotta, it's been a huge help to my family what I make here through bonuses and cash backs.
I have an account using my regular email but it kicks me out then requires me to sign in with a 6 digit code that never comes to me! I had to create a new account with a different email but I don't know if I will continue using this stupid app! I can't get to my money I've saved up on my other account with my embarqmail.com account!
I had an offer that qualified in store and when I submitted the receipt for review, for some reason, it did not want to qualify and said it was not the item on the receipt which it was it was the same exact thing I sent the picture over the customer, service and information in regards to that item and within 24 hours my issue was solved fast and timely. Been using this app for years is definitely worth it to get that extra cash back especially when you pair it up with them bonus offers. Love it.
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.


Hello Janet! Thank you for sharing your concerns. We take this feedback seriously and will use it to identify areas for improvement. Please contact us at help.ibotta.com if there's anything specific you'd like us to address.